Customer Program Manager

A customer experience management company in Singapore is seeking a Customer Operations Associate to enhance service quality. You will manage the operations of the team, ensuring efficient resolution of customer inquiries while collaborating with leadership for process improvements. Candidates should have 3 to 5 years of experience in customer operations and...

Technical Program Manager, Customer Support Discord Moderator Jobs Job Description Job Title: Technical Program Manager, Customer Support About the Job: As a Technical Program Manager within TikTok's Customer Support team, you will drive operational excellence, enhance customer support platform experiences, and work cross-functionally to improve the product...

**Technical Leadership** - **Automate CI/CD pipelines**with containerization (Docker) and cloud deployment strategies - **Collaborate directly with program manager**to align technical execution with various product visions and business KPIs **Team Management** - **Lead cross-functional teams**in Agile sprints (JIRA/Scrum) to deliver features on schedule -...

**Job Purpose**: **Responsibilities**: Primary day to day interaction and contact with the customer who has responsibility for implementation and ongoing management of the customer program (25%) Understands and executes to all contracts, master services agreement(s) and statements of work (35%) Responsible for tracking and meeting customer program...

**Description**: **PROJECT: Stripe** **ABOUT THE CLIENT** Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. **Role Overview** As a Customer Marketing...

**Responsibilities**: TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok sponsorship of a visa. About the team TikTok's Customer Support team's vision is to deliver industry-leading support for our users and creators to inspire creativity and bring joy. We are looking for an experienced results...

Select how often (in days) to receive an alert: This role is accountable for the successful management, execution and performance of a customer program throughout the contract lifecycle. The key objectives of this role are customer satisfaction, financial performance and operational compliance that meets or exceeds contractual service-level agreements Key...

Program management of specific products to meet customer requirements Responsible for successful project realization of new products Responsible for excellent customer relations Cost management (est. cost Planning & execution to prepare the organization for production/ramp readiness Communication and documentation of engineering changes of the allocated...

As a Program Manager, the candidate shall act as the main point of contact Customer, managing all communications, status updates, and program-related inquiries for both refurbishment and maintenance projects. Define project scope, objectives, and success metrics in close collaboration and align cross-functional teams to meet these objectives. Develop, track,...

**Key responsibilities**: - Lead project execution after deal closure. Direct, lead and motivate multi-disciplinary project teams and hold team members accountable to deliver results within an agreed project governance structure to ensure customer satisfaction throughout the life of the program. Shared customer relationship management with Account...