Senior Sales Operations Analyst

4 days ago

Singapore BlackLine Full time

**Job Summary**

The Senior Sales Operations Analyst is responsible for providing operational support for Enterprise

**Roles and Responsibility (list in order of importance)**
- Assist in troubleshooting operational issues as they surface; propose changes to systems/ processes to fix root causes
- Recognize, develop, and implement process improvements within the Sales organization.
- Support sales teams ensuring timeliness, completeness and accuracy of quote and order forms.
- Manage and maintain sales process adherence with Sales Representatives.
- Work cross-functionally and with counterparts in other regions to develop and refine sales processes to drive higher productivity across the global sales team.
- Ensure sales processes and policies are clearly communicated and being followed.
- Coordinate with cross-functional teams to influence roadmap for enhanced business intelligence and CRM tools to support the business.
- Create and maintain Sales Department policies, procedures, training manuals, and sales-related resource material.
- Assist with the on-boarding and training process of new Sales Representatives
- Monitor CRM data hygiene and update data as necessary.
- Establish and maintain on-going and effective communication with field sales representatives and management.
- Handle projects of small to moderate scope and small to moderate complexity with mínimal supervision.
- Other projects and duties as assigned.

**Required Qualifications**

**Years of Experience in Related Field**:
**Education**:Bachelor’s degree in Accounting or Business Administration.

**Technical/Specialized Knowledge, Skills, and Abilities**:

- 5+ years of experience supporting sales environments.
- Ability to manage multiple priorities and tasks.
- Proficient with Microsoft Office Suite (Word, Excel, and PowerPoint).
- Understanding of databases, and ability to extract and analyze data using Excel.
- Must have well developed capabilities at problem solving and crafting efficient processes.
- Results and success oriented, conveying a sense of urgency and driving issues to closure.
- Ability to Initiate and build relationships with people in an open, friendly, and accepting manner.
- Client Oriented Focus - Work to anticipate internal and external client needs and has an overriding commitment to client satisfaction.
- Must be innovative and resourceful and optimize use of available resources. Able to develop new approaches for situations in which standard approaches do not apply.
- Must be adaptable and be able to adjust to multiple demands, shifting priorities, ambiguity, and rapid change.

**Preferred Qualifications**
- 5 years Salesforce Experience

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