Infor Eam Functional Consultant
4 days ago
**Location**
Singapore, Central Singapore
**Job Type**
**Salary**
$3,500 - $6,500 Per Month
**Date Posted**
4 hours ago
Additional Details
**Job ID**
1235
**Job Views**
1
**Job Description**:
Roles & Responsibilities
**Infor EAM v11.4/11.5**
**Desired Functional Knowledge of Infor EAM**
- Experience of Implementing Infor EAM (2-3 Implementation cycle)
- Ability to handle EAM Functional as well Technical areas
- Master Setups, Key Parameter Configurations as per Customer business
- Asset Maintenance - Equipment Addition to Withdrawal or Re-installment
- Warranty Creation to Claim settlement
- Work Order Creation to Close cycle
- Schedule Preventive Maintenance
- Procure to Pay (P2P)
- Plan to Inventory
- Warranty Creation to Claim settlement
**Implementation Skills**
- Requirements Gathering from IT and Business team
- Analyzing the requirements and performing Gap analysis
- Mapping Customer requirements into the Product.
- Preparing Functional Requirements, suggesting Workarounds wherever possible.
- Coordination with the Development team for completing the Customization.
- Providing Functional understanding to the Development team
- Functional Testing to ensure deliverables meet Customer requirements
- Assisting Customer during User Acceptance Testing (UAT) Phase
- Obtaining project milestone sign-off at every level
- Planning Go-Live based on pre-defined Go-Live Checklist
- Knowledge of SDLC Processes, Agile & Project Implementation Life cycles
**Support Skills**
- Managing Incident and Service Request raised by Business and IT Team
- Response and resolution as per SLA
- Analyzing the tickets, providing resolution to users
- Discussion with users for explaining the solution and configuration changes
- Closing the incident with observations and findings
- Performing Root Cause Analysis for P1 and P2 incidents
- Problem Management to prevent recurring issues and improving service quality
- Adherence to the agreed upon Service Level Agreement (SLA)
- Knowledge of ITIL Service Management
- Analyzing the requirements and performing Gap analysis.
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