Deputy Department Manager

2 days ago

Singapore Upper Spring Consulting Full time

**Job Category**:Information Technology**Job Type**:Permanent**Job Location**:SingaporeWe are assisting our client, a global engineering and technology group, look for a Deputy Department Manager. He/she serves as a key support to the department manager, helping to ensure the smooth functioning of the department and the achievement of its goals and objectives.

**Responsibilities**:

- Support the department manager in providing leadership and direction to departmental staff, fostering a positive work environment, and maintaining morale
- Assist in overseeing day-to-day operations within the department, ensuring that tasks are completed efficiently and in accordance with customer as well as organizational policies and procedures.
- Coordinate with the department manager to manage and allocate tasks among team members, providing guidance and support as needed to ensure productivity and high performance.
- Assist in budgeting and financial management activities, such as monitoring expenses, tracking revenue, and ensuring that the department operates within budgetary constraints.
- Support the department manager in identifying training and development needs for departmental staff, facilitating training programs, and promoting professional growth opportunities
- Assist in identifying and addressing challenges or issues that arise within the department and collaborating with the department manager to make informed decisions and implement solutions
- Contribute to efforts aimed at identifying opportunities for continual process improvements, innovation, and efficiency enhancements within the department, and actively participating in initiatives to implement changes as needed

**Requirements**:

- Degree in Computer / Electrical / Electronic Engineering or Computer Science
- Relevant certifications (e.g., PMP, ITIL) preferred
- **In-depth knowledge of IT service management (ITSM) frameworks such as ITIL (Information Technology Infrastructure Library), including incident management, problem management, change management, and service desk operations**:

- Solid understanding of information technology concepts, systems, and architectures, with proficiency in IT infrastructure, networking and security
- Proven experience in managing IT projects from initiation to completion, including scope definition, resource allocation, scheduling, budgeting, and risk management
- Strong understanding of contract negotiation, administration, and compliance, with the ability to ensure adherence to contractual obligations and service level agreements (SLAs)
- Experience in conducting customer satisfaction surveys, feedback analysis, and service reviews to identify areas for improvement and enhance overall customer experience.
- Ability to drive continuous service improvement initiatives and foster a culture of customer-centricity and operational excellence within the department
- Ability to build and maintain strong relationships with internal and external stakeholders, including customers, vendors, partners, and cross-functional teams
- Excellent communication and interpersonal skills, with the ability to understand customer requirements, address concerns, and provide timely and effective solutions

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