Technical Business Analyst

1 day ago

Singapore SCALE INSIGHTS PTE. LTD. Full time

**About Scale Insights**: Scale Insights is a fast-growing startup revolutionizing Amazon PPC management, helping sellers optimize campaigns to maximize profitability. Join our dynamic team to drive data-driven product innovation and boost user engagement.

**Role Overview**:
As a Technical Business Analyst at Scale Insights, you’ll support our development team by crafting clear user stories, resolving technical queries, and ensuring error-free functional flows for our Amazon PPC management tool. You’ll collaborate with external experts to understand FBA seller needs, align with stakeholders, and track user engagement metrics to support our goal of increasing Average Revenue Per User (ARPU) and reduce time to first value. This role focuses on execution, working closely with our Product Manager, who owns strategic prioritization, to deliver impactful features.

**Key Responsibilities**:

- **Support Development**: Address developer queries on in-sprint user stories (e.g., Amazon SP-API usage) within 24 hours, resolve logic issues and functional errors (e.g., campaign automation flows), and craft clear, developer-friendly user stories.
- **Collaborate with Experts**: Work with external FBA seller experts to gather PPC insights (e.g., ACoS, profitability tracking) and translate them into technical requirements.
- **Align with Stakeholders**: Participate in bi-weekly meetings to review user requests (via Canny), clarify requirements with marketing, support, and technical leads, and escalate conflicts to the Product Manager for final decisions.
- **Research and Clarify**: Research user needs and tech stack (e.g., SP-API, database structure) to identify gaps and ensure error-free workflows, seeking Product Manager approval.
- **Monitor User Engagement**: Track Daily Active Users (DAU) via Amplitude to assess feature impact (e.g., in-app prompts adoption) and provide data to inform product decisions.

**Qualifications**:

- 3+ years as a Business Analyst in a technical role, supporting developers and resolving logic/flow issues.
- Strong understanding of software development, APIs, databases, and Agile/Scrum environments
- Proficiency in Jira, Confluence, Amplitude, and SQL for requirements, documentation, and data analysis.
- Excellent communication to align with stakeholders and external experts, clarifying complex needs.
- Experience researching domain-specific insights (e.g., PPC, FBA workflows) is a plus.
- Bachelor’s degree in Computer Science, Information Systems, Business, or related field (or equivalent experience).
- Nice-to-haves: Knowledge of Amazon PPC, wireframing (e.g., Figma), data visualization (e.g., Tableau), or certifications (e.g., CBAP, Agile).

**What Success Looks Like**:

- Resolve 90% of developer queries within 24 hours, ensuring smooth sprint execution.
- Aim to deliver user stories with zero logic/flow errors, approved by the Product Manager.
- Provide DAU insights via Amplitude, contributing to a 5-10% ARPU increase.
- Earn positive feedback from developers and stakeholders for clarity and collaboration.

**Why Join Us?**:

- Work on cutting-edge PPC solutions for Amazon sellers in a fast-paced startup.
- Collaborate with a passionate team to drive measurable business impact.
- Access training (e.g., SQL, Agile certifications) to grow your skills.
- Flexible, supportive environment with opportunities to shape product development.

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