Field Service Engineer

1 week ago

Singapore LEICA INSTRUMENTS (SINGAPORE) PTE LIMITED Full time

Leica Microsystems has helped shape the future of microscopy for over 170 years by developing groundbreaking optical and digital solutions. As a global leader, we’re driven by continuous improvement to excite our customers and to create the best work environment for our people. Customer focus, innovation, and teamwork are at the core of our culture and the foundation of our success.

Want to be part of a company whose products are part of cutting-edge research around the world? Join Leica Microsystems in our commitment for brilliant solutions and insight.

Leica Microsystems is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.

**YOUR RESPONSIBILITIES**:

- Providing 1st and 2nd level customer support for service requests and emergency
- field servicing Leica Microsystems with key products Medical/Stereo microscopes and EM Sample Preparation.
- Installation of new instruments and assist with product demonstrations
- Actively involved in identifying instrument failures and providing detailed failure analysis in the field to help improve overall field efficiency, customer satisfaction and drive improvement solutions.
- Maintenance of demo instruments to ensure excellent working order
- Perform preventive maintenance and troubleshooting
- Provide excellent customer service by providing safe, timely and accurate repairs in a courteous and professional manner
- Working closely with the Service Admin team to ensure timely delivery of quality of customer service
- Maintain accurate instrument service reports and documentation through online service documentation systems.

**OUR EXPECTATIONS**:
**1. **Skills**
- **Communication skills - **be strong communicators who can talk with customers and explain complex issues to people without technical knowledge
- **Critical thinking - **must use logic to solve issues and develop more efficient systems
- **Diagnostic abilities - **a key aspect of a field engineer’s daily duties is diagnosing problems with existing equipment and finding solutions to them, so great diagnostic abilities are essential
- **Analytical thinking - **the ability to analyse systems and manage technical tasks is important in this job, and needs the technical and analytical skills to carry these tasks out effectively
- **Problem-solving skills - **provide technical support for different projects, including the testing and maintenance of systems, so good problem-solving and troubleshooting abilities are essential in this role

**2. **Education and qualification**:

- Certificate, Diploma or Degree qualifications in electronics, engineering or similar discipline mandatory
- Possession of a Restricted Electrical license/connect and disconnect or eligible to obtain.
- Good knowledge of Basic Computer and Networking principles
- Basic mechanical understanding

**WHAT WE OFFER**:

- Continuous training, support and focus on your personal development
- Option to work from home with manager’s approval

**GET MORE INSIGHT**:

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