Field Service Engineer

2 days ago

Singapore Esco Full time

SERVICE ENGINEER Program: Esco Lifesciences Group – Service Engineer Supporting Esco products worldwide. Responsibilities Field service support for Esco products. Handle all breakdown calls in the earliest response time. Ensure a high level of customer satisfaction and effectively manage customer expectations. Prepare field service reports and related documentation. Monitor repairs and maintenance activities to ensure operational efficiency and to target required hours for machine repair. Decide when to instigate the escalation process to resolve a customer concern/issue. Perform troubleshooting, commissioning, and certification of units. Provide effective teamwork, building a strong relationship with customer contacts. Carry out hands‐on training for field service organisations internationally when needed. Ideal Candidate Diploma or Degree in Engineering. At least one year of working experience in equipment repair and troubleshooting. Fresh graduates are welcome to apply. Good command of spoken and written English. Good analytical and problem‐solving skills. Willing to travel locally and abroad. Location: Johor Baharu, Johore, Malaysia (Singapore‐based service team)#J-18808-Ljbffr

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