Head of People

**About the Role**

We’re hiring a **Head of People**to help shape the culture, systems, and processes that empower our team to do their best work. This is a high-impact, high-ownership role for someone who thrives in fast-paced environments and has a passion for building people-first organizations.

You’ll own everything from talent acquisition and onboarding to org design, performance, L&D, and culture. You’ll work closely with leadership to ensure Cinch remains an amazing place to work whilst we scale

**What You’ll Do**

**People Strategy & Org Design**:

- Define and implement Cinch’s People strategy to support rapid growth, with a strong emphasis on building for scale in a hybrid work environment.
- Partner with leadership to design an agile, scalable org structure with clear roles, leveling frameworks, and career development paths.
- Lead workforce planning and headcount forecasting across departments, ensuring alignment with business priorities.

**Talent Acquisition & Employer Branding**:

- Develop hiring playbooks, inclusive interview practices, and training to ensure consistency and fairness.
- Shape Cinch’s employer brand to attract top-tier talent across multiple geographies, both in-person and remote.
- Champion DEI across all stages of the hiring lifecycle—from outreach to offer acceptance.

**Onboarding & Employee Experience**:

- Design and execute a high-impact onboarding program that supports hybrid team members and fosters early connection to Cinch’s mission and values.
- Build rituals, programming, and systems that promote engagement, collaboration, and culture across distributed teams.
- Establish processes to continually improve employee experience, regardless of location or work style.

**Performance, Growth & Development**:

- Launch and evolve a performance enablement framework grounded in clear expectations, continuous feedback, and measurable outcomes.
- Develop growth-oriented L&D programs that support professional development and leadership readiness across a hybrid team.
- Create systems that support transparent goal setting (e.g. OKRs), recognition, and skill-building.

**Culture & Engagement**:

- Be the steward of Cinch’s culture, ensuring that our values are reflected in every employee experience—especially as we scale across locations.
- Lead initiatives that drive employee engagement and belonging, including culture events, surveys, and hybrid team-building experiences.
- Support employee-led communities and inclusion initiatives that reflect the diversity of our growing team.

**People Operations & Systems**:

- Build scalable, tech-enabled people processes that power hiring, onboarding, payroll, benefits, compliance, and team communications.
- Own and evolve our people tech stack (HRIS, ATS, engagement platforms), ensuring tools support a seamless hybrid employee journey.
- Stay up-to-date with HR best practices and legal compliance, especially across jurisdictions where our employees work.

**Leadership Coaching & Manager Enablement**:

- Act as a trusted advisor to leaders and managers, supporting them with org design, team dynamics, and individual coaching.
- Build scalable manager training programs to empower leaders to lead with clarity, empathy, and inclusion in a hybrid-first context.

**Who You Are**
- 8-10 years of experience in People/HR roles, ideally in high-growth startups or fast-paced environments.
- A strong builder with experience setting up people's functions from scratch or scaling them significantly.
- Passionate about employee experience, culture, and leadership development.
- Deep understanding of org design, talent strategy, and performance management.
- Adept at both strategic thinking and hands-on execution.
- Data-informed and comfortable using tools/systems to drive people's decisions.
- Strong communicator with empathy, humility, and high EQ.
- A self starter that can thrive in uncertain environments
- Experience supporting diverse, distributed, or global teams is a plus.

**About Cinch**

Cinch is an exciting fintech and e-commerce business based out of Singapore. Our mission is to create a more flexible, inclusive, and environmentally friendly purchasing model for consumer electronics across Asia Pacific. We have developed a subscription-based business model for customers to flexibly and conveniently access their favourite tech products, disrupting a c. US$700bn industry Businesses and consumers now have the ability to pay monthly, keep it as long as they want, and the ultimate flexibility to return, purchase or upgrade to the latest model.

We have recently completed a pre-A round from highly reputable investors from around the globe. With these funds we're building a diverse team who are passionate about generating social impact, are motivated by the opportunity to deliver new experiences, change consumer behaviours and establish new industry norms, and who thrive in the uncertainty and speed of a start-up environment.