Customer Service Sr Analyst
2 days ago
The Customer Service Senior Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Manage a portfolio of high-profile clients and serve as single point of contact for queries, engaging to understand client service needs and gaps - Liaise with internal and external cross-functional partners to deliver customer service that meets or exceeds client expectations - Ensure transactions are executed timely and accurately - Identify and implement process improvements and test new features/functions - Perform regulatory, audit and control assessments and create reports for internal and/or external distribution - Contribute to short and long-term projects and engage with global partners where necessary to meet client requirements **Qualifications**: - 5-8 years of previous cash management and financial services experience preferred - Consistently demonstrate clear and concise written and verbal communication - Proven organizational skills - Demonstrated ability to drive results in a fast-paced, goal-oriented environment **Education**: - Bachelor's degree/University degree or equivalent experience This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. - **Job Family Group**: Customer Service - **Job Family**: Institutional Customer Service - **Time Type**: Full time - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**. View the **EEO Policy Statement**. View the **Pay Transparency Posting
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Sr Business Process Analyst
2 days ago
Singapore Qorvo Full time**Sr Business Process Analyst / Mgr, Customer Service Ops**: - Experience Level: Manager- Job Type: Full-Time- Location: Singapore - Singapore, SG- Requisition ID: 3610**Summary** Reporting to the Director of Global Customer Service Operations, this position is considered a key change agent within Qorvo's Order to Cash workstream. The BPM is the person...
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Sr Analyst, Database Marketing
3 days ago
Singapore PayPal Full timeOverview Join to apply for the Sr Analyst, Database Marketing role at PayPal based in Singapore. Job Description Essential Responsibilities: Develop data frameworks and enrichment processes in collaboration with internal teams and vendors Convert data insights into actionable business strategies and execute campaigns Optimize campaign processes through...
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Sr. Customer Success Manager
1 day ago
Singapore Visier Full time $80,000 - $120,000 per yearVisier gives organizations a Workforce AI Edge: a set of AI-powered capabilities that help leaders understand the relationship between people and work, elevate the productivity of their employees, and win by adapting to change faster. We're a global leader in AI-powered people analytics, workforce planning, and compensation management solutions. All Visier...
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Sr Service Delivery Manager
2 weeks ago
Singapore Central Business Solutions, Inc Full timeSr Services Delivery Manager APAC The Sr Services Delivery Manager is a key member of our APAC Professional Services delivery team. You play an important role in delivering value and customer success with your people and process orchestration skills. You know how to build relationships, keep projects on track and on budget as well as close out new contracts....
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Singapore Citi Full timeThe Global Intelligence & Analysis (GIA) program within Citi Security & Investigative Services (CSIS) combines specialized global intelligence research and analytical resources in support of threat (cyber, fraud, security, and insider) intelligence and business analytics. We are a quickly evolving organization within CSIS charged with solving some of the...
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Sales & Service Associate-reservation Sales
2 days ago
Singapore Marriott Customer Engagement Centre Full timeCOMPANY DESCRIPTION As the #1 leader in hospitality worldwide, Marriott International has 7,600+ hotel properties and 30 top hotel brands. We’re in 133 countries and territories, and we’re still growing. Unmatched opportunities await you! The next step in your career could lead to your greatest adventure. [Location: 238B Thomson Road #14-01 Novena...
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Analyst (106)
2 days ago
Singapore IT CONSULTANCY & SERVICES PTE LTD Full time**Responsibilities**: - Assists in Implementation of Change requests/Service Requests s to clients in response to specific business requirements. Service Requests include Onboarding of Agencies to Govt Systems, connectivity tests, Cert exchanges. - Performs assigned technical tasks including Troubleshooting, analysis, programming, product installation,...
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Engineer Sr Analyst
1 week ago
Singapore Citi Full timeThe Engineer Sr Analyst Data Services Middleware Specialist is an intermediate level position responsible for a variety of engineering activities including the design, acquisition and development of Data Middleware infrastructure in coordination with the Technology team. The overall objective of this role is to ensure quality standards are being met within...
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Customer Service Analyst
1 week ago
Singapore Citi Full timeThe Customer Service Analyst is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Serve as single point of...
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[temp for 1 Year] Analyst
2 weeks ago
Singapore Public Service Division Full time**What the role is** - As part of the Data Planning & Products Team, you will be supporting the Team Lead in the development and subsequent improvements of the Whole-of-Government data analytics platform for Public Service workforce data. For this role, you will have the opportunity to work with the vendor and various stakeholders, including IT, source...