Internship: Global Commercial Banking, Emerging Business, Commercial Banking Cash

2 weeks ago

Singapore OCBC Full time

WHO WE ARE:
As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

Why Join
Shape the future of cash management for businesses at OCBC As a Commercial Banking Cash Intern, you'll be immersed in a dynamic team focused on improving processes, enhancing customer experiences, and identifying new opportunities in the rapidly evolving world of business banking. You'll contribute directly to initiatives that drive efficiency and growth.

How you succeed
To thrive in this role, you'll need a proactive and inquisitive mindset, with a passion for identifying areas for improvement. You'll be comfortable analyzing data, conducting research, and presenting your findings effectively. A collaborative spirit and a desire to learn about the complexities of cash management will be key.

What you do
Your responsibilities will include:

  • Process Improvement:
    • Sales Process Analysis: Review existing sales processes, identify bottlenecks, and propose improvements to enhance staff productivity.
    • Collaboration with Leaders: Work closely with sales leaders to implement streamlined workflows.
  • Customer Experience Enhancement:
    • Customer Surveys: Conduct surveys to assess the customer experience during onboarding.
    • CX Recommendations: Propose innovative solutions to improve the onboarding process and overall customer satisfaction.
  • Market & Competitive Analysis:
    • Competitor Research: Study the offerings of competitors in the cash management market.
    • Opportunity Identification: Work with leaders to identify gaps and areas for potential growth.
  • International Customer Insights:
    • Cross-Cultural Research: Research the unique needs and behaviours of customers from different countries.
    • Solution Development: Propose tailored customer solution packages based on your research findings.
  • Performance Reporting:
    • Scorecard Generation: Generate monthly performance scorecard reports, working with sales leaders to analyze productivity.

Who you work with
The Emerging Business team within Global Commercial Banking is dedicated to delivering innovative cash management solutions to a diverse range of clients. We are committed to continuous improvement and providing exceptional customer service. You'll collaborate with Sales Leaders, Product Managers, and Analysts.

Who you are
  • Open to learning and eager to contribute to a dynamic team.
  • Possess strong analytical and problem-solving skills.
  • Excellent communication and presentation skills, both written and verbal.
  • Proficient in Microsoft Office Suite.
  • Currently pursuing an undergraduate degree in any discipline.

Learning Objectives
This internship will provide you with:
  • A deep understanding of cash management principles and practices.
  • Practical experience in process improvement methodologies and customer experience research.
  • Opportunities to develop your analytical, data presentation, and communication skills.
  • Valuable insights into the challenges and opportunities in the global commercial banking landscape.

What we offer:
Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

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