Compliance Manager

2 weeks ago

Central Region, Singapore Wish E-commerce Pte. Ltd. Full time $70,000 - $120,000 per year

Job Description & Requirements

As the Compliance Manager (E-commerce) , you'll be the primary driver of our online platform's operational integrity. You'll be a key leader in ensuring our digital marketplace operates safely, ethically, and in full compliance with all applicable laws and regulations. The ideal candidate will possess a strong background in risk control, content moderation, and brand protection, with a keen eye for detail and a proactive approach to problem-solving.

Key Responsibilities

1) Risk Control

  • Develop and Implement Compliance Policies: Create and enforce comprehensive policies to mitigate risks across our eCommerce platform. This includes managing fraud prevention, data security, and transaction compliance.
  • Conduct Risk Assessments: Regularly analyze our operational processes to identify potential risks and vulnerabilities. You'll develop strategies to address and minimize these threats.
  • Monitor and Report: Oversee daily activities for compliance adherence. You'll be responsible for preparing detailed reports on risk metrics and presenting your findings to senior management.

2) Content Moderation

  • Establish and Enforce Content Standards: Define and uphold clear guidelines for all user-generated content, including product listings, reviews, and community forums.
  • Oversee Moderation Processes: Manage the team and tools used to review and moderate content, ensuring a swift and accurate response to any violations of our terms of service or illegal content.
  • Stay Updated on Regulations: Keep abreast of evolving laws and industry standards related to content, such as those concerning intellectual property and consumer protection.

3) Brand Protection

  • Combat Counterfeiting and Infringement: Actively monitor for and remove counterfeit products and items that infringe on intellectual property rights.
  • Manage IPR Claims: Handle all incoming intellectual property rights (IPR) claims and inquiries, working closely with legal teams and external partners to resolve disputes.
  • Safeguard Brand Reputation: Protect the brand's image by preventing and removing misleading or harmful content that could damage our reputation.

Requirements

  • Bachelor's degree in Finance, Economics, Statistics, Computer Science, or a related field is preferred
  • At least 1-2 years of experience in compliance or risk analysts roles
  • Proficient in Excel/Google Sheets
  • Experienced in using SQL for data extraction and analysis
  • Strong analytical, investigative, and problem-solving skills

Preferred Skills (Added Advantage)

  • Experience in content moderation or policy enforcement on an online platform
  • Familiarity with intellectual property enforcement (Trademark, Copyright)
  • Knowledge of global e-commerce laws and digital content regulations
  • Experience with data visualization tools such as Tableau or Superset
  • Prior experience in an e-commerce or online marketplace environment

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