Digital Adoption Manager

Your role

Responsibilities will include:

• Coordinating with the global team, product teams and other stakeholders to plan, design and drive the adoption of systems, tools, and services across the regional base.
• Working closely with user groups and mapping user journeys to understand adoption needs and tailor strategies accordingly.
• Managing a high-performing team, allocating resources, and implementing development plans to ensure team members are progressing in their roles.
• Supporting the development and delivery of a wide range of solutions to facilitate system and tool adoption.
• Providing guidance and support to end-users to maximise the effective use of systems and tools.
• Implementing change management strategies to ease the transition for users adapting to new systems and processes.
• Analysing and interpreting data on system usage and engagement metrics to identify trends and inform decision-making.
• Preparing reports and documentation to communicate adoption progress and outcomes to stakeholders.
• Developing feedback loops with users to continuously improve adoption processes and address challenges promptly.
• Localising global content to meet the specific needs of local users and ensure relevance.
• Guiding, advising and managing the regional Local Trainer Network.
• Ensuring compliance with the Firm's policies and standards during the adoption process.
• Assisting Product Owners in managing relationships with external vendors to ensure the delivery of high-quality adoption solutions.
• Developing and maintaining communication plans to keep stakeholders informed of adoption progress, challenges, and success stories.

Your experience

• Proven Experience in Systems Adoption: Extensive experience delivering solutions, coordinating projects, and working closely with users to tailor strategies that drive the adoption of systems, tools, and processes while building networks of support.
• Strong Leadership Abilities: Demonstrated success in managing teams, including resource allocation, implementing development plans, and fostering team growth.
• Analytical and Data-Driven: Skilled in analysing system usage and engagement metrics to inform decision-making, identify trends, and drive continuous improvements.
• User-Centric Approach: Adept at understanding user needs, mapping user journeys, and implementing strategies that maximise adoption, ease transitions, and enhance the overall user experience.
• Excellent Communication Skills: Strong capability to prepare reports and convey adoption progress, challenges, and outcomes effectively to stakeholders, alongside creating engaging communication plans.
• Collaborative and Cross-Functional Work: Experience working with cross-functional and global teams, stakeholders, and external vendors to align strategies and deliver cohesive solutions.
• Technological Curiosity: Passion for AI tools, digital technologies, and learning innovations, with the ability to clearly highlight their benefits and address resistance to adoption.
• Change Management Expertise: Successful track record in implementing strategies to smooth transitions for users adapting to new tools and processes.
• Proactive Continuous Improvement: Focused on creating feedback loops, gathering insights, and leading initiatives to improve adoption processes and address challenges promptly.
• Inspiring and Enthusiastic Mindset: Drive to help people embrace digital solutions, with a natural ability to enthuse and engage users, fostering confidence in new technologies.

Technical Skills:

This list of duties and responsibilities above is not exhaustive.  It is intended to describe the general content of, and requirements for, the performance of this job. As such, the role may also include the undertaking of additional tasks as required.