Senior IT Helpdesk Engineer

1 day ago

Singapore SEA Limited Full time $90,000 - $120,000 per year
About Team

Corporate IT drives innovation at the core of our business. We define technology strategies, engineer smart solutions, and scale systems for the future. Join us to shape the impact of IT by designing agile processes, anticipating evolving needs, and guiding future tech talents.

As a Senior Helpdesk Engineer, you'll be at the forefront of transformation through developing process enhancements, spearheading key initiatives and shaping the future of service delivery — ensuring seamless and impactful technology experiences.

Job Description
  • Drive technical excellence by acting as the primary escalation point for troubleshooting complex technical issues across devices and systems
  • Enhance operational efficiency through managing IT assets, vendor coordination and shared devices (video conference systems, printers) to ensure smooth operations
  • Lead initiatives by identifying opportunities to automate or refine workflows, revamping knowledge base articles or SOPs to drive efficiencies
  • Collaborate with regional leaders, system engineers, and network teams to support projects and cross-functional initiatives
  • Mentor junior team members and foster a knowledge-sharing culture
  • Provide IT support for internal and external events, ensuring seamless technical execution
Requirements
  • Diploma or Degree in Computer Sciences, Information Technology or a related field preferred
  • Minimum 3 years of relevant experience ideally in fast-scaling environments with proven track record in supporting VIPs or senior executives
  • Familiarity with ITSM tools (ServiceNow, JIRA, Freshdesk) and supporting remote or hybrid work setups (VPN, Zoom, Teams, remote access software)
  • Hands-on experience with Windows and macOS, iOS and Android administration
  • Proficiency in LAN/WAN networking, TCP/IP and Cisco device configuration (firewalls, switches, IP phones etc)
  • Proven leadership skills with ability to mentor, train, and manage escalations
  • Proactive problem-solver who strategizes improvements, and delivers IT best practices with a customer-centric approach
  • Relevant certifications (ITIL, CompTIA, Cisco) are a plus

  • Senior IT Helpdesk Engineer

    2 days ago

    Singapore Sea Full time

    Join to apply for the Senior IT Helpdesk Engineer role at Sea Continue with Google Continue with Google Join to apply for the Senior IT Helpdesk Engineer role at Sea Get AI-powered advice on this job and more exclusive features. Sign in to access AI-powered advices Continue with Google Continue with Google Continue with Google Continue with Google Continue...

  • Senior IT Helpdesk Engineer

    4 weeks ago

    Singapore Sea Full time

    Join to apply for the Senior IT Helpdesk Engineer role at Sea Continue with Google Continue with Google Join to apply for the Senior IT Helpdesk Engineer role at Sea Get AI-powered advice on this job and more exclusive features. Sign in to access AI-powered advices Continue with Google Continue with Google Continue with Google Continue with Google...

  • IT HelpDesk Associate Engineer

    2 days ago

    Singapore VisionPower Semiconductor Manufacturing Company (VSMC) Full time

    Join to apply for the IT HelpDesk Associate Engineer role at VisionPower Semiconductor Manufacturing Company (VSMC) . This position involves configuring, installing, supporting, and maintaining IT hardware and software, including PCs, laptops, mobile phones, printers, Windows OS, and applications. Responsibilities include coordinating software upgrades and...

  • Senior IT Helpdesk Engineer

    2 weeks ago

    Singapore PAN & COMPANY PTE. LTD. Full time

    Overview SENIOR IT HELPDESK ENGINEER | CONSUMER TECHNOLOGY Our Client, a highly accomplished Consumer Technology MNC, is one of the early trend setters of internet commerce where it is a leader in transiting businesses from offline to online in high-growth, high-population markets. It is digitally plugged in where businesses have trailed, and in the process...

  • Senior Helpdesk Specialist

    10 hours ago

    Singapore OCEANDRIVE NETWORKS PTE. LTD. Full time

    Overview We are seeking an experienced and customer-focused Senior Helpdesk Specialist to join our IT support team. This role is responsible for providing advanced technical support, overseeing helpdesk operations, and ensuring the timely resolution of complex IT issues. You will also mentor junior staff, contribute to process improvements, and collaborate...

  • Helpdesk agent

    4 weeks ago

    Singapore OPUS IT SERVICES PTE LTD Full time

    Roles & ResponsibilitiesJob DescriptionsRaise the tickets into the ticket management system (ServiceNow). Some basic triaging. Assign the ticket status and provide an update to the ticket requestor. Please support any ticket-related report/stats generation as and when needed. Backfill requested. Preferably with IT background with experience in Level...

  • Helpdesk Engineer

    7 days ago

    Singapore EPERGNE SOLUTIONS PTE. LTD. Full time $60,000 - $80,000 per year

    Epergene Solutions is seeking a Helpdesk Engineer to provide end-user support. This position requires proficiency in Mandarin for effective communication with users and will also require the successful candidate to have security clearance.ResponsibilitiesDeliver Level 1 (and potentially Level 2) IT helpdesk support covering desktops, laptops, network...

  • Helpdesk Engineer

    1 week ago

    Singapore GOLDTECH RESOURCES PTE LTD Full time

    Job Overview We are looking for a motivated and skilled Helpdesk Engineer to provide technical support to our employees and ensure smooth day-to-day operations of IT systems. The Helpdesk Engineer will serve as the first point of contact for troubleshooting IT-related issues, assisting users with hardware/software problems and resolving technical challenges...

  • Helpdesk Engineer

    4 weeks ago

    Singapore EPERGNE SOLUTIONS PTE. LTD. Full time

    Roles & ResponsibilitiesEpergene Solutions is seeking a Helpdesk Engineer to provide end-user support. This position requires proficiency in Mandarin for effective communication with users and will also require the successful candidate to have security clearance.ResponsibilitiesDeliver Level 1 (and potentially Level 2) IT helpdesk support covering desktops,...

  • Helpdesk Engineer

    10 hours ago

    Singapore APAR TECHNOLOGIES PTE. LTD. Full time

    Responsibilities Perform L1 Helpdesk Support work consisting of the following scope of work Monitor/reply email/phone, log tickets and manage L1 helpdesk. Perform L1 investigation for problem report and provide resolution. Route to L2 or other parties for issues that cannot be resolved by L1. Coordinate with L2 and other teams for resolution. Prepare and...