Quality Management Executive
2 days ago
Key Responsibilities:
1. Quality Incident Management & System Maintenance
· Take full ownership of end-to-end processes for handling quality incidents related to damage and loss.
· Lead thorough root cause analyses for identified quality events to determine underlying issues.
· Define, monitor, and report on key quality indicators (KQIs) and metrics to track performance and identify trends.
· Implement and oversee corrective and preventive actions (CAPA) to address non-conformities and prevent recurrence.
· Ensure the effective operation and adherence to the established Quality Management System (QMS) through regular audits and reviews.
2. Process Optimization & Continuous Improvement
· Proactively and continuously identify inefficiencies, bottlenecks, and gaps in existing processes, standards, system tools, and management execution.
· Analyze data and feedback to pinpoint areas for improvement that impact the overall service level and customer satisfaction.
· Develop and propose data-backed optimization solutions, and take the lead in collaborating with cross-functional teams to implement these improvements.
· Drive a culture of continuous improvement by promoting best practices and lean methodologies within the team.
3. Administrative Duties & Reporting
· Efficiently complete ad-hoc tasks and projects assigned by management in a timely and professional manner.
· Prepare comprehensive and clear summary reports, presentations, and documentation on quality performance, project status, and improvement initiatives.
· Maintain accurate records of all quality incidents, investigations, and action plans.
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