Manager, Quality Management

Company description:

About Us

Headquartered in Singapore, SATS Ltd. is one of the world's largest providers of air cargo handling services and Asia's leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 215 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit

Why Join Us

At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.

Job description:

Key Responsibilities

This role will drive quality management in Singapore Hub, through development of policies and cadences, ensure consistency and compliance with quality standards and systems. This role is responsible for benchmarking performance against global/industry standards and competitors, as well as integrating best practices into a framework to guide and align businesses.

• Oversee creation, implementation, maintenance and improvement of quality policies, manuals, SOPs and relevant documentation.
• Ensure alignment of quality standards, compliance, and operational practices with internal/external requirements and regulations, form regular cadences for inspections, audits, controls and reviews.
• Establish guidelines or framework which includes centralized depository for oversight and management of documentation and accreditation, material access and dissemination authority for audits, and document revision control/release.
• Benchmark performance against industry equivalents to identify performance gaps, quality issues and improvement opportunities.
• Research, evaluate, and recommend industry best practices to enhance quality service excellence and customer satisfaction.
• Maintain a repository of benchmarking insights and improvement initiatives.
• Collect and analyze data to identify trends in performance and make recommendations for improvement and correction action.
• Lead initiatives to integrate performance measurements into daily operations and collaborate with cross-functional teams to drive quality delivery, assurance and control.
• Engage with internal and external stakeholders including regulatory bodies, auditors, customers and senior management.

Key Requirements

• Degree holder in Business, Quality Management, Operations Management or equivalent.
• 5 years of experience in quality management, ISO/ISAGO or related QMS/standards, performance management, continuous improvement, and proven track record on trend analysis with performance reporting to stakeholders.
• Strong knowledge of benchmarking methodologies, research resources and industry performance framework
• Strong understanding of performance drivers and metrics, KPIs as well as business processes.
• Highly motivated, structured and methodical with high degree of initiative.
• Strong problem solving, quantitative and analytical abilities, with attention to detail.
• Strong stakeholder management and communication skills, and presentation skills.
• Able to work independently and cross functionally to deliver outcomes.