customer service officer

1 week ago

Singapore WEST-STREET CARRIER PTE. LTD. Full time $40,000 - $80,000 per year

Customer Service Representative (Transport,Warehousing and Freight)

We are looking for a proactive and experience Customer Service Representative to join our team in delivering high-quality transport and warehousing solutions. As a Customer Service Representative, you are in the forefront of our business, supporting and servicing our existing clienteles on their warehousing and logistic needs.

Key Responsibilities:

  • Provides warehousing, transport and logistic solutions to existing business accounts.
  • Execute incoming orders from customers and coordinate with warehousing and transport management team to deliver the orders.
  • Provides end to end customer service on arrangement of schedule, inbound/outbound shipment orders and delivery of orders.
  • Manage inventories and logistic arrangement through warehouse management system and transport management system.
  • Perform both deskbound and outbound duties at warehouse.
  • Generate daily, weekly and monthly inventory reports.
  • Ensure customer satisfaction of business accounts through efficient handling of orders and effective communication with the parties involved.
  • Handle in inquiries and complaint.
  • Perform service recovery by providing solutions on issues encountered during operation.
    Perform any other duties as assigned by the Manager.

What are we looking for:

  • Higher Nitec/ Diploma in Supply Change Management/ Logistic Management/ Business Management or similar discipline.
  • Preferably 2 to 3 years of working experience in Logistics/ Freight industry.
  • Possess a service mind-set and strong interpersonal skills.
  • Able to write and communicate well.
  • Take ownership of their work well.
  • Keen learner with a desire to expand knowledge in the supply chain management
  • Able to work both independently and in a team.
  • Willingness to roll up your sleeves and help in different areas, from deskbound work to warehouse operations.
  • Strong interpersonal and communication skills; able to engage with colleagues and customers confidently.
  • Positive attitude and adaptable to the changing needs of the business environment.
    Proficient in the use of PC & Microsoft Office and excel formulas.

Benefits:

  • Training will be provided.
  • Full time permanent position with basic salary.

  • Entitled to 13th month after 1 year.
    Office is only a 7min walk away from Tuas West Mrt Station.

  • Only shortlisted applicants will be contacted.

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