F&B Head Bartender

6 days ago

Central Region, Singapore Marina Bay Sands Pte Ltd Full time $40,000 - $60,000 per year

Job Responsibilities

Supervision & Team Management

  • Assist the management staff in planning, coordinating and managing staff and services to ensure the Bar operations run efficiently and effectively and that customer service standards are always maintained.
  • Provide strong presence and leadership amongst the team in absence of management Staff.
  • Oversee the bar staff, including bartenders, servers, and hostess ensuring they perform efficiently and provide exceptional service.
  • Assist with recruitment, training, scheduling, and development of team members.
  • Ensure pre-shift meetings with staff are carried out and review all information pertinent to the day's business.

Service Excellence

  • Ensure high levels of customer satisfaction by providing a welcoming atmosphere and addressing customer complaints or feedback promptly.
  • Lead by example in delivering excellent customer service.
  • Review operating results with the team and identify opportunities to improve performance.
  • Review the reservation book, pre-assign designated tables and follow up on all special requests.
  • Inspect that enough menus are available and in good condition for service.

Inventory & Stock Control

  • Monitor stock levels, conduct regular inventory checks, and coordinate orders with suppliers to ensure the bar is well-stocked with beverages, garnishes, glassware, and other essentials.
  • Work with staff in service and food preparation to minimize wastage and increase productivity and efficiency.

Menu Development

  • Collaborate with management and bartenders to develop new cocktails, seasonal drinks, and special promotions that appeal to the clientele.

Work environment & Staff Development

  • To create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; compliance with company policies and legal requirements.

Regulatory Compliance and Sanitation Standards

  • Ensure the bar complies with health and safety regulations, alcohol licensing laws, and company standards.
  • Maintain cleanliness and organization throughout the bar area.

Financial Management

  • Assist in managing cash registers, handling cash, and ensuring proper financial records are maintained.
  • Monitor sales targets and work towards achieving them.

Problem Solving

  • Handle any issues that arise during service, such as customer complaints, staff conflicts, or equipment malfunctions, in a calm and efficient manner.

Job Requirements

Education & Certification

  • Diploma/Degree in hospitality or related field preferred

Experience

  • A minimum of 2 years' experience at a supervisory level within a bar or hospitality setting.

Other Prerequisite

  • Strong knowledge of beverages, mixology, and bar operations.
  • Excellent communication and leadership skills.
  • Strong organizational and multitasking abilities.
  • Ability to work well under pressure in a fast-paced environment.
  • Knowledge of health and safety regulations.
  • Customer-focused with a positive attitude.
  • Ability to work flexible hours, including nights, weekends, and public holidays.

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