Key Account Manager

6 days ago


Singapore OCM VENTURES SINGAPORE PTE. LTD. Full time $80,000 - $120,000 per year

Key Account Executive / Manager - Cantonese / Mandarin

We are hiring immediately for an exceptional Mandarin / Cantonese Key Account Executive / Manager (HongKongers / HongKongese ) who possesses a high level of selling skills and is hungry for success.

This self-driven and sales-savvy team player is able to interact with others effectively and work under pressure within tight deadlines to deliver sales results.

The Key Account Executive / Manager is responsible for building, managing and maintaining a profitable long term relationship between clients and they will be assigned to manage Asia clients' portfolio.

ROLE & RESPONSIBILITIES:

  • Provide excellent and high calibre client service delivery to ensure a positive client experience
  • Provide timely and effective resolution of all client queries via telephone, email or chat
  • Proactively respond to and manage inbound client queries professionally and efficiently
  • Assist clients in using our platform and on our products to increase our profitability through maximising clients' account volumes
  • Provide technical support for clients' software problems relating to the platform
  • Participate in targeted outbound reactivation calling to dormant account holders
  • Carry out administration duties where required, including account upgrading
  • Provide support to clients from other regions as part of our around the clock service
  • Liaise with other departments to escalate and resolve all client issues in a timely manner to ensure a consistently high level of client service
  • Maintain personal and professional development to meet the changing demands of the role and participate in appropriate training
  • Undertake such other duties, training and / or hours of work as may be reasonably required and which are consistent with the general responsibility of this role. This may entail occasional after hours' support.

The ideal candidate:

  • Cantonese / Mandarin Speakers
  • At least 1 year of experience in an Crypto/FX Sales/Retention role or any form of sales (is a plus)
  • Experience in financial products or from a financial industry would be ideal but not compulsory.
  • Strong commercial acumen with experience in brief business competitor analysis and ability to be proactive in maintaining business relationships.
  • As this is a sales position, we are looking for individuals who are used to working in a number-driven performance environment and experience in achievements in any sales targets would be ideal.
  • Eager to learn new things fast and to have regular training
  • Team player
  • Result oriented and self-motivated person


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