Client Services Executive
6 days ago
As part of our frontline team, you will play a key role in supporting families and ensuring a smooth experience during times of need. Your responsibilities include:
- Assisting families with the purchase of niches and remembrance products (plaques, urns, etc.)
 - Handling enquiries and service requests via phone, email, or in person
 - Working closely with funeral directors and bereaved families on the rental and setup of memorial rooms
 - Managing administrative and operational tasks related to memorial room rentals, niche purchases, and product sales
 - Conducting daily operational checks with the Facilities Team to ensure standards in cleanliness, safety, and maintenance
 - Supporting the organization of events such as bi-annual Memorial Services and church/community gatherings
 
- O-Level or Diploma, with at least 2 years of relevant customer service experience
 - Empathetic, service-oriented, and composed when dealing with families during difficult times
 - Organized and proactive, able to multi-task and work independently
 - Proficient in Microsoft Office (Word, Excel, PowerPoint) and comfortable with digital systems
 - Willing to work on weekends and public holidays (5-day work week, rostered schedule)
 
- Be part of a mission-driven organization that provides meaningful service to the community
 - Gain experience in a unique, purpose-led environment
 - Supportive team culture with opportunities for growth
 
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