Cloud Engineer

• This position is for Office of Integrated Information Technology Services (IITS).

• Infrastructure Management

• Architect, design, and implement cloud-based solutions that align with both organizational objectives and technical requirements.

• Collaborate with internal and external stakeholders to seamlessly integrate cloud solutions.
• Implement Infrastructure as Code (IaC) methodologies to automate and streamline the deployment and management of cloud resources.
• Continuously optimize cloud infrastructure for performance and cost-efficiency.
• Monitor and analyze cloud performance, making proactive adjustments as needed.
• Provide technical expertise on cloud architecture and best practices.
• Stay abreast of emerging trends and technologies in cloud computing.
• Recommend appropriate cloud services based on project requirements.
• Ensure compliance with security standards, regulatory requirements, and best practices in cloud security.
• Conduct regular security audits and assessments.
• Manage internal and external stakeholders' relationships.
• Act as a subject matter expert on cloud architecture, participate in technical discussions and provide guidance to stakeholders.
• Provide training, technical documentation and hands-on support to help teams develop necessary skills and expertise.

• Develop, maintain, and execute system operation procedures (e.g., IT Disaster Recovery) to improve service availability, reliability, and redundancy.

• Consultancy and Support

• Collaborate with internal stakeholders to gain a better understanding of their goals, technical requirements, and current infrastructure.

• Develop tailored cloud solutions that align with organizational requirements, focusing on scalability, reliability, security, and cost-effectiveness.
• Provide support to internal stakeholders for cloud data repository and accessing enTRUST.

• Troubleshoot issues, resolve technical challenges, and deliver ongoing support after project post-implementation.

• Any other duties as assigned.

Qualifications

• Bachelor's degree or diploma in Computer Science, Computer Engineering, IT or equivalent.
• Relevant Cloud platform certifications (e.g. AWS Certified Solution Architect, Azure Solutions Architect Expert) are a plus.
• Relevant Linux System Administration certifications (e.g. Red Hat Certified System Administrator) are a plus.
• At least 5 years of work experience with Cloud platforms such as AWS and Azure Cloud.
• Proficiency in Cloud computing concepts, architectures, and service models (IaaS, PaaS, SaaS).
• Proficiency in Cloud platforms such as AWS, Azure, or Google Cloud Platform, including their services and features.
• Proficiency in networking fundamentals, including TCP/IP, DNS, VPN, and routing in cloud environments.
• Proficiency in Cloud security principles, encryption, identity and access management (IAM), and compliance requirements.
• Proficiency in Cloud platform monitoring, logging, and alerting tools to ensure the performance and reliability of cloud resources.
• Proficiency in infrastructure provisioning and management tools like Terraform and CloudFormation.
• Working knowledge of DevOps methodologies, continuous integration/continuous deployment (CI/CD), and automation tools.
• Working knowledge of containerization technologies such as Docker and container orchestration platforms like Kubernetes.
• Working knowledge of cloud-based storage solutions, databases, and data analytics platforms.
• Proficient in performing Linux server cluster administration.
• Proficient in scripting languages, including Python and Bash, with the ability to automate tasks and enhance workflow efficiency.
• Proficient in ServiceNow CMDB administration.
• Working knowledge of ISO27001 information security standards, regulatory compliance, and best practices for Cloud governance.
• Strong technical, analytical, and troubleshooting skills, with confidence in delivering frontline support and expertise across diverse academic disciplines and areas.
• Exceptional written and verbal communication skills, with a keen attention to detail and strong decision-making abilities.
• Good interpersonal and customer servicing skills.
• Enthusiastic and motivated team player.
• Independent, proactive, positive attitude, and a keen interest in exploring the areas of emerging Cloud technologies.

Other Information

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.