Operations Executive

2 weeks ago

Central Region, Singapore Wilson Parking (Singapore) Pte Ltd Full time $90,000 - $120,000 per year

Responsible for ensuring the smooth operation, maintenance, and customer support of EV charging infrastructure through regular site visits, real-time monitoring, and coordination with vendors and service teams.

Key duties include:

  • Site Inspections & Compliance:

    Conduct regular inspections to ensure chargers meet safety, cleanliness, branding, and operational standards.
  • Serviceability & Maintenance:

    Perform basic troubleshooting, coordinate preventive and corrective maintenance, and ensure charger uptime and usability.
  • Real-Time Monitoring & Issue Management:

    Monitor backend systems for faults or outages, address minor on-site issues, and escalate complex problems to technical teams or OEMs.
  • Performance Reporting & Analytics:

    Track usage, downtime, and energy data; generate performance reports; and recommend improvements based on analytics.
  • Vendor & Partner Coordination:

    Liaise with OEMs, maintenance vendors, and service providers to ensure SLA compliance and efficient operations.
  • Documentation & Reporting:

    Maintain accurate logs of site visits, inspections, and maintenance activities; submit regular operational reports.
  • Customer Support (Level 2):

    Handle escalated user issues related to charging, payments, or equipment, and support field teams in customer interactions.

Requirements:

  • Diploma / Bachelor's degree in Electrical Engineering, Electronics, Energy, or a related technical field.
  • 1–3 years of experience in EV charging infrastructure operations, energy systems, or facility management preferred.
  • Basic understanding of network connectivity, backend monitoring tools, and IoT-based systems.
  • Strong analytical, problem-solving, and communication skills.
  • Comfortable with tools like MS Excel, Google Sheets, and operations dashboards.
  • Travel site to site to check on EV Charger condition and maintain serviceability.

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