International Customer Service

2 weeks ago

Kampong Ubi, Singapore GOLDEN EARTH CONSULTANCY PTE. LTD. Full time $2,500 - $3,000 per year

**International Customer Service Officer 外贸跟单员/协调员**
Salary - $2500 - $3000 per month
5 working days (8.30am - 6pm)
薪水 - $2500 - $3000 每月
5 个工作日 (8.30am - 6pm)
**Company Background**:
A 20-year Singapore manufacturing group with its own factories in Dongguan, PRC, for electronic components that are mainly exported to Europe and USA. Now Singapore head office want to recruit an **International Customer Service Officer**
公司背景:
成立20多年的 新加坡 本地公司,在中国东莞设有自己的工厂,生产加工电子元件等, 产品主要销往欧洲
现新加坡总公司招1名FM 外贸跟单员/协调员 **(International Customer Service Officer)**
**Company Address**:
UBI TECHPARK
Near two MRT Stations: MacPherson and UBI
**公司地址:UBI TECHPARK**
靠近黄线麦坡森 或 蓝线UBI MRT
**Office Environment**
Air-con. Office
HQ handle trading
All production are in PRC.
办公环境
空调,办公室
新加坡总部,做外贸生意
所有生产都在中国。
**Roles and Responsibilities**
- Processing of assigned customers' incoming purchase orders. Placement of orders to supplier in China and reply customers with delivery schedule.
- Scheduling of production plan to the supplier/ factory upon receipt of demand.
- Processing of shipping documents from supplier and update customers.
- Coordinate weekly shipment delivery including responding to occasional urgent delivery request from customers.
- RMA, Return Material Authorization of goods from customers due to complaints or quality issue. Working closely with supplier/ factory to provide recovery/resolution to customers.
- Forward statement of account prepared by accounts to customers once a month.
- Payment follow-up (work with sales if needed)
- Advise Accounts upon receipt of payment
- To carry out any additional job-related duties which the Management may assign from time to time, when and where necessary
- Evaluate and improve the work processes and continuous improvements on department performance
**职责**
- 处理指定客户的传入采购订单。向中国供应商下订单并回复客户交货时间表。
- 在收到需求后为供应商/工厂安排生产计划。
- 处理来自供应商的运输文件并更新给客户。
- 协调每周发货,包括响应客户偶尔的紧急发货请求。
- RMA,客户因投诉或质量问题而对货物进行退货授权。与供应商/工厂密切合作,为客户提供恢复/解决方案。
- 每月一次将准备的账户报表转发给客户。
- 付款跟进(如果需要,与销售人员合作)
- 在收到付款后通知账户
- 在需要的时候,执行管理层分配的其他额外跟工作相关的职责,
- 评估和改进工作流程并持续改进部门绩效
**Requirements**:
years of relevant work experience in international trading or logistics
- Working experiences in electronic component manufacturers are preferred;
- Demonstrates excellent planning skills
- Good in written and verbal communication skills
- Proficiency in Microsoft Excel, Word and Outlook
- Proficient in English and 普通话
- Able to read/ speak and write 普通话
**要求**
- 2-3年外贸跟单或物流相关工作经验
- 从事过电子元件生产企业的优先;
- 出色的计划能力
- 良好的书面和口头沟通技巧
- 精通 Microsoft Excel、Word 和 Outlook
- 精通英语和中文
- 能够说普通话,读和写中文
**Training & Increment**
Training will be provided
Trial period 1-3 months
Salary increment after trial period
**培训与增量**
将提供培训
试用期1-3个月
试用期后加薪

  • Customer Service Executive

    4 days ago

    Kampong Ubi, Singapore Harmony New Energy Auto Service (Singapore) Pte. Ltd. Full time $40,000 - $60,000 per year

    Job Title: Customer Service Executive - BYD/Denza  5.5days works weekLocation: UbiKey Responsibilities:Respond promptly and professionally to customer inquiries via phone, email, and chat.Assist in booking appointments for customers.Troubleshoot and resolve customer issues and complaints in a timely manner.Coordinate with internal departments, including...

  • Customer Service Supervisor #65607

    2 weeks ago

    Kampong Ubi, Singapore Anradus Full time $3,200 per year

    Industry/ Organization Type: Manufacturing/Industrial Fabrication Solution Provider - Position Title**:Customer Service Supervisor/Assistant CS Manager**: - Working Location: Ubi - Working Hours: 5.5 days (Monday - Friday 8.30am - 5.30pm, Saturday 8.30pm - 12pm) - Salary Package**:Up to $3,200 + Variable Bonus**: - Duration: Permanent **Key...

  • Customer Service Officer #73805

    2 weeks ago

    Kampong Ubi, Singapore ANRADUS PTE. LTD. Full time $3,300 per year

    Job DescriptionIndustry/ Organization Type: Manufacturing (Home Appliances) Position Title: Customer Service Officer (Call Centre) Working Location: Ubi Working Hours: 5 days (Mon – Fri, 830am – 530pm) Salary Package: Basic salary up to $3,300 + Variable Bonus Duration: Permanent Role Key ResponsibilitiesProvide excellent customer support for calls...

  • Customer Service Officer #65592

    2 weeks ago

    Kampong Ubi, Singapore Anradus Full time $2,400 per year

    Industry/ Organization Type: Manufacturing/Industrial Fabrication Solution Provider - Position Title**:Customer Service Officer**: - Working Location: Ubi - Working Hours: 5.5 days (Monday - Friday 8.30 am pm, Saturday 8.30 pm - 12 pm) - Salary Package**:Up to $2,400 + Variable Bonus**: - Duration: Permanent **Key Responsibilities** - Develop and...

  • Customer Service Officer

    1 week ago

    Ubi, Singapore SIMPLY HAMPER SINGAPORE PTE. LTD. Full time

    1 year exp **Roles & Responsibilities** **Responsibilities**: - Will be required to support the achievement of meeting customers’ KPI by providing high quality customer service. Effective communication with up and downstream stakeholders e.g. clients, warehouse operations, carrier brokers and other offices/facilities is essential - Follow up with...

  • Service Operations Executive

    2 days ago

    Kampong Ubi, Singapore BGC Group Pte Ltd Full time $36,000 per year

    Job Highlights:Nearest MRT: Ubi MRTContract duration: 11 monthsSalary: Up to $3,00/month.Hybrid: 1 day WFH/weekWhat You'll DoCustomer Service SupportHandling enquiries via calls, emails, and walk-ins.Guiding customers on application procedures and requirements.Assisting with forms, documentation, and appointment scheduling.Maintaining service records and...

  • Customer Support Engineer

    2 weeks ago

    Kampong Ubi, Singapore Stafflink Full time $4,000 - $8,000 per year

    * No experience is welcome to apply, training is provided * Location at Ubi * Permanent role Key Responsibilities: Perform on-site technical services at customer sites (local & overseas). Install, maintain, and troubleshoot semiconductor equipment. Ensure customer satisfaction by delivering prompt and reliable support. Travel overseas on short...

  • Business Development Intern

    2 weeks ago

    Kampong Ubi, Singapore Heim and Co Pte Ltd Full time $4,000 - $6,000 per year

    Company Heim and Co Pte Ltd Designation Business Development Intern Date Listed 26 Mar 2025 Job Type Entry Level / Junior Executive Intern/TS Job Period Flexible Start, For At Least 6 Months Profession Advertising / Media Industry Retail / eCommerce Location Name Ubi Avenue 2, Ubi MRT Station (DT27), Singapore Work from Home Address 51 Ubi...

  • Customer Service Executive

    2 weeks ago

    Ubi, Singapore Simply Hamper Singapore Pte Ltd Full time

    **Job Purpose**: The Customer Service Executive will be responsible for assisting the team to manage customer queries, complaints and upholding a high level of customer satisfaction. The staff will also be tasked to check and track order status, and escalate complaints across a number of communication channels. **Responsibilities**: **Customer Service** -...

  • Customer Service Executive

    1 week ago

    Ubi, Singapore GUAVA AMENITIES PTE. LTD. Full time

    1 year exp **Roles & Responsibilities** The Customer Service Executive will support the Management with a focus on meeting the needs of an assigned portfolio of corporate customers including: - Assisting, following up and planning for a sales portfolio through the use of customer management tools - Processing and monitoring of regular customer orders -...