Global Account Director, Gateway Services Key Accounts

2 weeks ago


Singapore Sats Full time $70,000 - $120,000 per year

Job Title: Global Account Director, Gateway Services Key Accounts

Job Location: Not Applicable

About Us

SATS is Asia's leading provider of food solutions and gateway services. Using innovative food technologies and resilient supply chains, we create tasty, quality food in sustainable ways for airlines, foodservice chains, retailers and institutions. With heartfelt service and advanced technology, we connect people, businesses and communities seamlessly through our comprehensive gateway services for customers such as airlines, cruise lines, freight forwarders, postal services and eCommerce companies.

Fulfilling our purpose to feed and connect communities, SATS delights customers in over 55 locations and 14 countries across the Asia Pacific, UK, and the Middle East. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit

Job Description:

About Us

Headquartered in Singapore, SATS Ltd. is one of the world's largest providers of air cargo handling services and Asia's leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 215 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit

Why Join Us

At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.

Key Responsibilities

The Global Account Director is the centralized, single point of commercial contact for a group of assigned global accounts. They are responsible to create and implement a customer development plan that maximizes revenue for SATS/WFS, leads to a strong strategic win-win partnership between us and our global accounts and increases customer stickiness. The role reports directly to the Head of Commercial for Gateway Services, and will be based in either Dubai, Europe or India.

Key Responsibilities

  • Create and implement a multi-year Customer Development Plan for each global account in close co-ordination with internal stakeholders as well as the assigned customers.
  • Maximize revenue opportunities from the assigned customers. Create new opportunities focused on SATS/WFS core products and explore potential new revenue streams.
  • Conduct regular QBRs, using them as an opportunity to enhance our strategic partnership and build new business in addition to reporting professionally on our SLAs/KPIs.
  • Work closely with regional and local P&L owners, regional and local commercial teams to ensure that our approach and interaction with global accounts is well aligned and has the support of the regional and local teams.
  • Develop key commercial contacts within the countries so that they become part of the extended account team serving our key accounts.

Communicate account strategies clearly and regularly within the organization, build support for the assigned accounts from all key functions such as Ops, IT, Finance, etc.
- Keep pipeline and account management activities up to date through the provided pipeline management tools/CRM system.

Act as the escalation point for major issues/complaints from the assigned customer group. Co-ordinate internally to resolve such issues and respond promptly to customers to close out the complaints.
- Ensure that the global customer contracts database is up to date, ensure the organization is proactively working on key renewals and orchestrate the internal resources, communication and support required to ensure key contracts are renewed with a win/win outcome.
- Work closely with the regional P&L and commercial teams on the annual target setting process for the global account program, ensuring alignment and buy-in on the targets.

Key Requirements
  • Minimum 5 years of global account management experience in the airline or cargo handling industry.
  • Excellent track record of delivering high revenue growth of assigned accounts and increasing customer stickiness through strategic initiatives.
  • Excellent, proven relationships with key decision makers at airlines
  • Extensive working experience in a matrix environment between functional and P&L, the ability to build organizational relationships to meet customer goals.
  • Excellent communication & presentation skills, experience working and communicating with senior leaders
  • Deep understanding of global sales processes, global account workflow and experienced with using CRM systems
  • Operational working experience in cargo handling and understanding of customer issues
  • Based in Dubai, Europe, or India.


  • Singapore TikTok Full time

    Responsibilities TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok's sponsorship of a visa. About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and...


  • Singapore Darktrace Full time

    Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption. We protect more than 7,700 customers from the world's most complex threats, including ransomware, cloud, and SaaS attacks. Headquartered in Cambridge,...

  • Key Account Executive

    2 weeks ago


    Singapore DENPS GLOBAL PTE. LTD. Full time $60,000 - $80,000 per year

    Job DescriptionWe are a premium health and lifestyle brand seeking a Channel Sales Executive to manage our offline retail partners in Singapore and across Asia. The successful candidate will be responsible for driving sales growth, building long-term partnerships, and ensuring effective channel execution.This role plays a key part in our global growth...


  • Singapore Direct Search Global Full time

    **Job Detail**: - Job Reference - EG7437 **Direct Search Global is working with a cable manufacturer to fill the role of Key Account Manager in their Singapore office.** - Establish professional relationships with public sector clients and manage full tender process including evaluation of tenders, sourcing suppliers, submit tender documents or quotations...

  • Account Director

    1 day ago


    Singapore ZENO COMMUNICATIONS SINGAPORE PTE. LTD. Full time

    Zeno Group Singapore is an integrated, digital-social by design agency, we produce creative campaigns for local, regional and global clients. In doing so, we solve business problems and help our client navigate an ever-evolving landscape through a unique blend of creativity and technology. We are looking for a seasoned Account Director to steward existing...


  • Singapore SATS Ltd. Full time

    Overview Headquartered in Singapore, SATS Ltd. is one of the world's largest providers of air cargo handling services and Asia's leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food...


  • Singapore Dow Jones Full time

    **Key Responsibilities/Accountabilities**: - DEVELOP NEW BUSINESS OPPORTUNITIES: Generate new streams of Dow Jones revenue through sales of products and services which address today’s and tomorrow’s business needs by completing market analysis and executing a plan to grow your territory by understanding the complete suite of Dow Jones products and...


  • Singapore TikTok Full time

    Global Agency Director - Global Accounts Responsibilities About the Team The Global Agency team partners with leading global agency networks to drive the growth of TikTok’s Global Business Solutions. We develop innovative solutions, lead global partnership programs, and serve as strategic advisors to accelerate business growth across TikTok's Global...


  • Singapore TikTok Full time

    Global Agency Director - Global Accounts Responsibilities About the Team The Global Agency team partners with leading global agency networks to drive the growth of TikTok’s Global Business Solutions. We develop innovative solutions, lead global partnership programs, and serve as strategic advisors to accelerate business growth across TikTok's Global...


  • Singapore Amazon Web Services Singapore Full time

    5+ years enterprise technology sales experience - Experience in a business-to-business (B2B) environment, high-tech products/services preferred - Experience selling complex, disruptive, transformative technical solutions - Executive conversations skills a must - CXO driven - Demonstrated oral and written communication skills with an innate attention to...