Monitoring Support

4 days ago

Singapore River DXC Technology Singapore Pte Ltd Full time $40,000 - $80,000 per year

DXC Technology helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates.

We are seeking a proactive and detail-oriented professional to join our Monitoring Team, supporting and overseeing batch job processes for a mission-critical system.

Training and mentorship will be provided on SOPs, ITSM, and the use of monitoring and investigation tools.

Key Responsibilities

  • Monitor systems and batch job processing, perform first-level problem determination and resolution, and escalate issues/critical alerts in a timely manner.
  • Assist System/Application Support Engineers in system or batch job recovery.
  • Configure and maintain monitoring maintenance policies during system downtime, ensuring alerts are stopped and resumed appropriately.
  • Collaborate with System/Application Support Engineers to enhance monitoring processes and alert mechanisms.
  • Participate in daily operations meetings and prepare health check reports.
  • Coordinate with the Change Manager to communicate start and completion of change activities to clients.
  • Provide 24x7 rotating shift support (12-hour shifts: 8am–8pm, 8pm–8am), including extended support or duty swaps as required (e.g., medical leave cover or major production incidents).
  • Adhere to established Standard Operating Procedures (SOPs).

Requirements

  • Open to Singapore Citizens only, in accordance with client/project requirements
  • Strong analytical mindset with the ability to understand business and functional concepts.
  • Proactive, self-driven, and able to perform under pressure with a strong sense of urgency.
  • Capable of working both independently and collaboratively in a team environment.
  • Comfortable engaging with internal teams, external stakeholders, and clients.

Good to Have

  • Experience with ITSM/ticketing systems.
  • Familiarity with monitoring tools and scripting for automation.
  • Basic SQL knowledge and ability to construct simple queries.

Learn more about DXC and what we do: DXC offerings

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At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

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