Food Outlet Manager

2 days ago

Singapore FIRSTCARE EMPLOYMENT PTE. LTD. Full time $104,000 - $130,878 per year

As a Food Outlet Manager, you will be responsible for overseeing the day-to-day operations of a food outlet, ensuring high standards of food quality, customer service, hygiene, and overall operational efficiency. You will manage a team of staff, maintain budgets, ensure compliance with health and safety regulations, and drive sales growth for the business.

Key Responsibilities:

1.Operations Management:

  • Oversee all daily operations of the food outlet, ensuring smooth and efficient service.
  • Monitor food preparation, quality, and presentation to ensure the highest standards are met.
  • Ensure proper stock management, including ordering and maintaining inventory levels.
  • Maintain cleanliness and organization of the outlet, adhering to health and safety regulations.

2.Team Leadership:

  • Lead, train, and motivate a team of front-of-house and kitchen staff.
  • Conduct regular staff performance evaluations and provide constructive feedback.
  • Foster a positive and collaborative work environment.
  • Schedule shifts and ensure proper staffing levels at all times.

3.Customer Service:

  • Ensure that guests receive excellent customer service throughout their experience.
  • Handle customer complaints or issues in a professional and effective manner.
  • Monitor guest satisfaction and implement improvements based on feedback.

4.Financial Management:

  • Develop and manage the outlet's budget, ensuring profitability.
  • Monitor sales and expenses and work to reduce costs without compromising quality.
  • Prepare financial reports and analyse performance to identify areas for improvement.
  • Oversee pricing strategies and promotions to boost sales.

5.Health & Safety Compliance:

  • Ensure compliance with food safety standards, health regulations, and Singapore laws.
  • Implement regular checks to maintain cleanliness and safety in the kitchen and dining areas.
  • Conduct staff training on food hygiene, safety protocols, and customer service.

6.Marketing & Promotions:

  • Coordinate marketing efforts to increase foot traffic and sales.
  • Develop and implement promotions, events, or special offers to engage customers.
  • Work with local partners or community organizations for collaborative initiatives.

7.Inventory & Supplier Management:

  • Liaise with suppliers to ensure timely delivery of food and beverage items.
  • Track inventory levels and reorder supplies as needed to prevent stock shortages.

Required Skills & Qualifications:

  • Experience: Proven experience in food service or hospitality management, preferably in a similar outlet or restaurant.
  • Leadership Skills: Strong team management and leadership abilities, with a focus on training and staff development.
  • Customer Focus: Excellent interpersonal and communication skills with a strong customer-centric approach.
  • Problem Solving: Quick decision-making and problem-solving abilities in fast-paced environments.
  • Attention to Detail: High attention to operational details, cleanliness, and service standards.
  • Flexibility: Ability to work on weekends, and holidays as needed.
  • Degree or certification in Hospitality, Business, or a related field.

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