Customer Service Associate

2 weeks ago

Changi, Singapore 5d9a189b-495a-473c-b1e5-cf1faf6e3a0d Full time $30,000 - $60,000 per year
  • Attend to customers inquiries on all service features and ensure proficiency in service features.
  • Export and import (Air & Sea) document processing.
  • Arrange Courier Services with parties such as DHL, etc.
  • Arrange booking with FCL and LCL carrier.
  • Assign transhipment into export leg consol file in the SAP system.
  • Arrange for trucking and loading of container with CFS operator.
  • Ensure that all hazardous cargo arrangements and procedures are in accordance with company policy.
  • Issuance of BL and shipping certificates as needed.
  • Adherence to all destinations' SOPs
  • Compliance with irregularity handling procedures with the origin and destinations.
  • Ensure that shipment costs are correctly accrued in SAP. Verify vendor/intercompany invoices and file disputes for any that are incorrect.
  • Ensure shipment timely invoicing in accordance with company KPIs.
  • Ensure that files are checked, updated, closed, and archived accurately within the defined KPIs.
  • Back up for other team members as when necessary
  • Any other job-related tasks assigned by the superior
  • Recommend improvements to your superior and escalate operational service failures.
  • Ensure that all security arrangements and procedures adhere to company policy.
  • Adherence to the DSV Group's Code of Conduct policy.
  • At all times, promote, present, and adhere to DSV's professionalism and policies.

To be successful in this role you will require the following:

  • GCE 'O' Level with minimum 3 years relevant experience
  • Demonstrated warehousing and customer service experience
  • Excellent written and oral communications skills
  • Strong problem-solving ability
  • On-job training will be provided
  • Meticulous, able to work independently and a team player
  • Able to follow, perform and maintain a good and positive performance in both housekeeping and safety related task assign by the management

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