Branch Manager – Aesthetic Medspa

2 days ago

Singapore OZ AESTHETIC PRIVATE LIMITED Full time $60,000 - $120,000 per year

Operations Manager – Aesthetic Medspa (Service Quality & Team Leadership)

Location: Somerset, Singapore

Company: OZ Aesthetic Medspa (Part of the Ozhean Group)

Job Type: Full-time | 5.5-Day Work Week

About Us

OZ Aesthetic Medspa is the premium spa arm of the Ozhean Group, a leading Korean aesthetic group with 10 centers across Korea, Malaysia, and Singapore.

Located at 111 Somerset, our 4,000+ sq. ft. medspa features 8 private rooms including luxury facial suites, VIP slimming, a hair spa room, and a dedicated face analysis studio. We specialize in clinically designed Korean skin, face, scalp, and body treatments powered by DEH professional skincare.

We are the sister brand of Ozhean Zoey Medical & Aesthetic Clinic and uphold the same promise:

Premium service. Professional standards. Real visible results.

Role Overview

We are seeking a highly organised, proactive Operations Manager to ensure smooth daily operations, strong service standards, and team productivity. You will work closely with sales, therapists, and management to create a seamless customer experience and uphold brand excellence.

This role focuses on operations coordination, staff supervision, training consistency, SOP compliance, client service standards , and supporting outlet performance.

Key Responsibilities

Operations & Service Standards

  • Manage day-to-day medspa operations to ensure efficient and professional workflow.
  • Ensure all treatment rooms, equipment, hygiene standards, and SOPs are consistently adhered to.
  • Monitor treatment scheduling, room turnover efficiency, therapist deployment, and customer flow.

Team Leadership & Development

  • Supervise, coach, and motivate therapists and front-of-house staff.
  • Conduct skill assessments and coordinate regular training with senior therapists and doctors.
  • Uphold professional communication standards and a positive team culture.

Customer Experience Management

  • Ensure smooth client journey from check-in to consultation and post-treatment care.
  • Handle feedback and resolve service issues professionally and discreetly.

Performance & Reporting

  • Support monthly sales targets by overseeing package usage, therapist productivity, and retention rates.
  • Review weekly performance metrics and report directly to Senior Management.

Inventory & Compliance

  • Oversee stock usage, supply orders, and treatment room readiness.
  • Ensure adherence to safety, cleanliness, and regulatory compliance.
Requirements
  • Minimum 3–5 years experience in medspa, beauty clinic, or wellness operations .
  • Proven experience managing or supervising a team.
  • Strong sense of responsibility, organisation, and professional communication.
  • Service-oriented with high attention to detail.
  • Basic familiarity with aesthetic treatment workflows (facial / slimming / scalp) preferred.
  • Able to work on weekends or public holidays when required.
What You'll Receive
  • Competitive salary + performance bonuses
  • Staff treatment and product benefits
  • Structured training in Korean treatment protocols and service culture
  • Opportunities for regional career growth within the Ozhean Group
  • Supportive leadership and a professional work environment
  • Beautiful, central Orchard Somerset workplace

Be the operational backbone that elevates our guest experience and team excellence.

Interested candidates, WhatsApp Mr Jimmy, Business Director).

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