Branch Manager – Aesthetic Medspa
18 hours ago
Operations Manager – Aesthetic Medspa (Service Quality & Team Leadership)
Location: Somerset, Singapore
Company: OZ Aesthetic Medspa (Part of the Ozhean Group)
Job Type: Full-time | 5.5-Day Work Week
About UsOZ Aesthetic Medspa is the premium spa arm of the Ozhean Group, a leading Korean aesthetic group with 10 centers across Korea, Malaysia, and Singapore.
Located at 111 Somerset, our 4,000+ sq. ft. medspa features 8 private rooms including luxury facial suites, VIP slimming, a hair spa room, and a dedicated face analysis studio. We specialize in clinically designed Korean skin, face, scalp, and body treatments powered by DEH professional skincare.
We are the sister brand of Ozhean Zoey Medical & Aesthetic Clinic and uphold the same promise:
Premium service. Professional standards. Real visible results.
Role OverviewWe are seeking a highly organised, proactive Operations Manager to ensure smooth daily operations, strong service standards, and team productivity. You will work closely with sales, therapists, and management to create a seamless customer experience and uphold brand excellence.
This role focuses on operations coordination, staff supervision, training consistency, SOP compliance, client service standards , and supporting outlet performance.
Key ResponsibilitiesOperations & Service Standards
- Manage day-to-day medspa operations to ensure efficient and professional workflow.
- Ensure all treatment rooms, equipment, hygiene standards, and SOPs are consistently adhered to.
- Monitor treatment scheduling, room turnover efficiency, therapist deployment, and customer flow.
Team Leadership & Development
- Supervise, coach, and motivate therapists and front-of-house staff.
- Conduct skill assessments and coordinate regular training with senior therapists and doctors.
- Uphold professional communication standards and a positive team culture.
Customer Experience Management
- Ensure smooth client journey from check-in to consultation and post-treatment care.
- Handle feedback and resolve service issues professionally and discreetly.
Performance & Reporting
- Support monthly sales targets by overseeing package usage, therapist productivity, and retention rates.
- Review weekly performance metrics and report directly to Senior Management.
Inventory & Compliance
- Oversee stock usage, supply orders, and treatment room readiness.
- Ensure adherence to safety, cleanliness, and regulatory compliance.
- Minimum 3–5 years experience in medspa, beauty clinic, or wellness operations .
- Proven experience managing or supervising a team.
- Strong sense of responsibility, organisation, and professional communication.
- Service-oriented with high attention to detail.
- Basic familiarity with aesthetic treatment workflows (facial / slimming / scalp) preferred.
- Able to work on weekends or public holidays when required.
- Competitive salary + performance bonuses
- Staff treatment and product benefits
- Structured training in Korean treatment protocols and service culture
- Opportunities for regional career growth within the Ozhean Group
- Supportive leadership and a professional work environment
- Beautiful, central Orchard Somerset workplace
Be the operational backbone that elevates our guest experience and team excellence.
Interested candidates, WhatsApp Mr Jimmy, Business Director).
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