Customer Solutions Associate

2 weeks ago

Central Region, Singapore Private Advertiser Full time $4,000 - $8,000 per year

We're looking for a Customer Solutions Associate who enjoys understanding customer needs and recommending the right solutions without a hard-sell approach.

Responsibilities

  • Respond to client inquiries and offer tailored product or service recommendations
  • Help customers navigate service options and troubleshoot common concerns
  • Identify upsell or cross-sell opportunities based on needs
  • Collaborate with internal teams to ensure customer satisfaction
  • Maintain accurate records of client interactions

Requirements

  • Diploma or degree in Business, Marketing or related field
  • Clear communicator with strong listening and empathy skills
  • Able to explain products/services in a simple, confident manner
  • Detail-oriented with good follow-up habits
  • Previous experience in customer service, retail or support is a plus

Benefits

  • Consistent, weekday-based work schedule
  • Attractive incentive structure based on referrals or upgrades
  • Training in product knowledge and consultative communication
  • Potential to progress into sales, account management or onboarding roles

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