Service Request Management, Associate
1 week ago
Job Scope
- Analyze and understand customer needs and requirements to provide tailored solutions.
- Prepare and generate quotations to customers using Salesforce.
- Collaborate with vendors to negotiate and secure competitive pricing.
- Support bid management activities, including:Reviewing tender documents thoroughly.
Preparing and organizing all necessary submission documents.
Ensuring accuracy and completeness of submission materials.
Verifying costing sheets for correctness prior to submission.
- Maintain and update the Monthly Tracker to monitor received opportunities and purchase orders (POs).
Requirements
- Diploma/ Degree in Computer Science, Business Administration or a related field is preferred.
- Proficient in corporate productivity software and web-based presentation tools.
- Experience using or similar CRM platforms is preferred.
- Strong verbal and written communication skills.
- Excellent listening and presentation abilities.
- Capable of multitasking, prioritizing tasks, and managing time efficiently.
- Basic proficiency in Microsoft Excel.
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