Mail Management Services

Job Purpose:

• The position ensures managing relationship with appointed partners to provide solutions and to manage the fulfilment of Mail Management Services as an SDM for Material Outsourcing. This involves managing key link and end-to-end relationship between the Outsourced service providers (OSPs) and the Bank. Ensure full adherence of governance and controls to avoid any regulatory breach or financial/reputational loss to the bank.

Key Accountabilities:

• Manage mailroom and local courier services. Ensure services performance are met as documented in the contracts.

• Responsible to adherence of process and policies related to SDM and ensure timely completeness of the same.

• Manage OSPs and ensure that the services performance align with business goals.

• Identify operational risks and recommend/implement effective control measures to enable daily smooth operations and minimize Bank's exposure to supplier risks.

• Identify changes or new trends and recommend/implement process improvements.

Job Responsibilities:

• Manage the relationship with the 3rd party vendors, ensuring adherence to contractual obligations and service level agreement (SLA).

• Conduct regular service level meetings, performance monitoring, and issue resolution.

• Conduct monthly audit and site visit to access the vendors' performance, security measures and compliance with regulatory requirements.

• Act as the primary point of contact for business units regarding Mail Management Services & Local Courier Services, addressing inquiries, resolving issues and escalating concerns as needed.

• Manage the lifecycle of outsourced Mail Management services, local courier services from initial due diligence and vendor selection to ongoing performance management and contract renewal.

• Collaborate with internal stakeholders, including business units, legal, compliance and risk management to ensure alignment with policies and regulatory requirements.

• Maintain accurate records of outsourcing arrangements in the Outsourcing Register (OR), ensuring timely updates and compliance with reporting requirements.

• Manage service level reports and scorecards, providing regular updates to management and stakeholders.

• Plan and conduct Business Continuity Plan (BCP) exercises as required.

• Mange all complaints regarding OSPs and ensure reduction of the same by identifying root cause.

Requirements:

• Minimum 3 years of relevant experience managing outsourced services, preferably in mail management.

• Knowledge of mail management principles, best practices and regulatory requirements.

Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.

EA License No. 01C4394
• RCB No E
•Derrick Tiew Yong Han EA Registration No. R1877971

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at You acknowledge that you have read, understood, and agree with the Privacy Policy.

This is in partnership with the Employment and Employability Institute Pte Ltd ("e2i").

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.