Customer support officer

2 days ago


Changi, Singapore WSH Experts Pte Ltd Full time $28,800 per year
Job Description

Job Description & RequirementsProvide acknowledgement to the sender of the feedback. The acknowledgement shall be sent by the next working day through the most appropriate channel based on the information provided by the sender

Level 1 Feedback refers to enquiries, routine custodial management, rehabilitation and reintegration concerns which could be retrieved from the Authority's systems without further assessment or review. -Provide a direct reply to Level 1 feedback

Level 2 Feedback refers to cases which will require inputs from other Authority's divisions/units or stakeholders to follow up due to its case-specific nature, or require fact-finding, clarification and assessment with divisions/units in order to establish the veracity of accounts and prepare the appropriate response to the sender.

Route

Level 2 feedback to the Authority's relevant divisions/units or stakeholders by the next working day for follow up.

Level 3 Feedback refers to cases which require in-depth investigation and/or may affect the reputation of the Authority; or cases which require update to the Authority's management or Political Office Holder(s).

Highlight Level 3 feedback to the Authority by the next working day, and manage such feedback based on the instructions given by the Authority. The Authority reserves the right to reclassify any feedback to other levels, if necessary

Where it is assessed that the specific feedback cannot be addressed due to its sensitive nature or anonymity of sender, the Contractor shall inform the Authority immediately.

For feedback concerning issues by other agencies or organisations, the Contractor shall enter the details in the Authority's feedback database, and route them to the relevant agency/organisation for further action,

Job Requirement

NA

Job Overview
  • Date Posted

August 19, 2025
- Location

Changi
- Offered Salary:

$2300 - $2400 / month
- Experience

1
- Qualification

None
- Position Level

Executive
- Number Of Vacancies

4

WSH Experts Pte Ltd

  • Changi, Singapore ROHDE & SCHWARZ GmbH & Co. KG Full time

    **Your tasks**: - Identify customer needs and provide timely resolution of problems or escalation on behalf of customers to appropriate next level of technical support personnel - Update the ticketing system databases with information about technical issues and useful information provided by customers - Improving existing ticketing system by evaluating...


  • Changi, Singapore Helius Technologies Full time

    **Position**:Customer Service Officer **Employment Type**: 12-month contract (renewable) **Location**: Jurong East or Changi, based on client assignment. **Working Arrangement**: Onsite, 5 days a week, 1 weekday and 1 weekend off; may include holiday work. **Working Hours in SG time: Afternoon Shifts** - 1pm-10pm - 2pm-11pm - 3pm to 12 midnight **About...


  • Changi, Singapore Persolkelly Full time $40,000 - $60,000 per year

    In this role, you will be at the forefront of our client's banking services, providing personalized support to the valued customers. You will play a key role in ensuring customer satisfaction, while also identifying opportunities to enhance services and products. This position offers a competitive salary, generous shift allowances, and a pathway for...


  • Changi, Singapore Helius Technologies Full time $36,000 - $54,000 per year

    Position: Customer Service OfficerEmployment Type: 12-month contract (renewable)Location: Jurong East or Changi, based on client assignment.Working Arrangement: Onsite, 5 days a week, 1 weekday and 1 weekend off; may include holiday work.Working Hours in SG time: Afternoon Shifts1pm-10pm2pm-11pm3pm to 12 midnightAbout the RoleWe are looking for Customer...


  • Changi, Singapore XIAOHONG PROPERTY MANAGEMENT Full time $2,500 - $4,000 per year

    About the role As a Customer Service Officer in Changi City Point, you will be responsible for providing excellent customer service to our residents and visitors at our shopping mall. This is a full-time role in a friendly, customer-facing environment, ideal for someone who enjoys working with people and being part of a lively team. What you'll be doing ...


  • Changi, Singapore U3 Infotech Pte Ltd Full time $30,000 - $42,000 per year

    **Responsibilities** - As a Cutomer Service Officer, you will be the first point of contact for customers, providing exceptional service through inbound and outbound calls. - Deliver personalized service over the telephone to customers in call centre on products, accounts, and services enquiries in an effective and efficient manner. - Ability to...


  • Changi, Singapore Natureland Group Pte Ltd Full time

    Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately. - Answering incoming phone calls from customer and make a appointment for customer. - Receiving and sorting daily mail. - Directs visitors by maintaining employee and department directories; giving instructions. - Maintains security by following...

  • Facilities Officer

    6 days ago


    Changi, Singapore Singapore Aero Support Services Pte Ltd Full time

    18 April 2023|Technical Staff **JOB RESPONSIBILITIES** - Supervise term contractors in the maintenance of properties and facilities to accomplish maintenance program schedule, compliance to regulatory requirements, and to achieve operational efficiency - Manage and review service contracts to meet facilities management targets and to achieve cost-effective...


  • Changi, Singapore WORLD OF AVIATION PTE. LTD. Full time

    1) Learn and operate different airlines’ websites and systems for bookings. 3) Coordinate and track shipments from Singapore to destination. 4) Handle daily and monthly reports to internal/external departments. 5) Able to work under pressure. 6) Perform other office duties as assigned by the Manager. 7) Work under mínimal supervision and complete...


  • Changi, Singapore Freight Consolidators Pte Ltd Full time

    Company Freight Consolidators Pte Ltd Designation Customer Service Support Date Listed 09 Jun 2025 Job Type Entry Level / Junior Executive - Intern/TS Job Period Immediate Start, For At Least 6 Months Profession Logistics / Supply Chain / Transport Industry Air Transport Location Name SATS Airfreight Terminal 2, Airport Cargo...