E-commerce Assistant
2 days ago
About the role
We are seeking an enthusiastic E-commerce Assistant to join our team at Good Food Always Industries Pte. Ltd. in the Toh Guan West Region. This full-time role will provide critical support to our e-commerce operations, ensuring a seamless online shopping experience for our customers.
What you'll be doing
- Assist with managing and updating our e-commerce website and online product listings
- Coordinate with the marketing team to implement digital campaigns and optimise the online customer journey
- Respond to customer inquiries and provide high-quality support via email, chat, and other channels
- Monitor and analyse website performance, sales data, and customer feedback to identify improvement opportunities
- Collaborate with the logistics team to ensure timely order fulfilment and shipment tracking
- Contribute to the development and maintenance of e-commerce tools, processes, and procedures
- Support the broader retail team as needed to achieve our overall business objectives
What we're looking for
- 1-2 years of experience in e-commerce, retail, or a customer-facing role
- Strong understanding of e-commerce platforms, online marketing, and digital analytics
- Excellent communication and customer service skills, with the ability to provide a positive experience for our customers
- Solid problem-solving and analytical skills, with the ability to think critically and make data-driven decisions
- Proficient in using Microsoft Office suite and familiarity with e-commerce tools and technologies
- Proactive, detail-oriented, and able to work efficiently in a fast-paced environment
What we offer
- Competitive salary and performance-based bonuses
- Comprehensive healthcare and insurance benefits
- Generous learning and development opportunities
- Discounts on our high-quality food products
About us
Good Food Always Industries Pte. Ltd. is a leading provider of premium food products and services. With a strong commitment to quality and customer satisfaction, we are dedicated to providing our customers with the best possible shopping experience. Join our growing team and be a part of our exciting journey
Apply now to become our next E-commerce Assistant
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