Senior Patient Service Associate

4 days ago

Bukit Timah, Singapore KK Women's & Children's Hospital Full time $40,000 - $60,000 per year

We're seeking a detail-oriented Recruitment Officer to identify and enrol eligible patients into the KidSTART@ KKH KIDS 0-3 Programme. This role combines strong data management skills with patient engagement responsibilities.

Key Responsibilities:

1) Programme Recruitment & Data Management

  • Track and analyse potential participant data using advanced Excel functions
  • Maintain comprehensive recruitment databases with meticulous attention to detail
  • Generate recruitment reports
  • Ensure data accuracy and compliance with PDPA guidelines

2) Family Engagement & Screening

  • Screen and assess family eligibility through systematic data analysis
  • Guide prospective families through the programme enrolment process
  • Coordinate with Social Work Assistants/Coordinators for recruitment of patient

3) Manage appointment scheduling via the hospital appointment system

4) Programme Support

  • Coordinate with clinic staff to identify potential programme participants
  • Maintain organised records of all recruitment activities
  • Track and follow up on pending applications
  • Administrative duties to support any ad hoc assignments, as when required

Requirements:

  • Diploma with 2-4 years' relevant experience, OR GCE N/O/A Level/NITEC in Healthcare with 6-10 years' relevant experience
  • Healthcare or community service experience is advantageous
  • Advanced Excel skills for data analysis and management
  • Strong experience in database maintenance and data cleaning
  • Proficient in Microsoft Office, OAS and SAP
  • Ability to learn and navigate healthcare management systems
  • Exceptional organisational skills
  • Strong attention to detail in data handling
  • Professional yet approachable communication style
  • Ability to maintain objectivity while showing empathy
  • Team player with initiative and problem-solving abilities
  • Fast-paced environment requiring efficient multitasking

Join us in making a difference by connecting eligible families with crucial early childhood development support through the KidSTART programme. Shortlisted candidates will be contacted via email.

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