IT System Support Engineer

5 days ago

Central Region, Singapore Manpower Staffing Services (S) Pte Ltd - Head Office Full time $80,000 - $120,000 per year

Summary

As a Field Engineer you will provide on-site support for multiple clients, often times visiting several clients in one day. You will be exposed to and work with multiple technologies and environments; and are responsible for the support and maintenance of server, desktop, and network infrastructure for high profile financial services clients.

Principal Responsibilities

  • Provide technical support for desktop infrastructure and Servers
  • Implement new server and desktop technologies
  • Availability for out-of-hours support via an on-call rotation
  • Provide client-facing technical support, and communicate in a timely manner with clients per SLA and average response times
  • Update tickets with current and thorough information
  • Submit timesheets per the regional office requirements

Knowledge & Experience

  • Minimum 2 years demonstrable 1st and 2nd/3rd line support experience in a similar role (experience with a MSP is a plus)
  • Financial services sector experience but not essential
  • Proven detailed knowledge and experience with the following:
  • Microsoft Server, Active Directory & Microsoft Exchange technologies
  • Citrix XenApp and Xen Desktop
  • SAN
  • Firewall (Cisco ASA, IOS)
  • LAN/WAN, DNS, DHCP, TCP/P
  • Backup Solutions
  • Ability to:
  • Build / Configure / Manage Windows 2012, 2016, 2019 Servers including Active Directory and File Service
  • Build / Configure / Manage Exchange 2010, 2013, 2016
  • Build / Configure / Manage Windows 7, 8, 10
  • Configure / Manage Office 365, migration experience a plus
  • Desired Knowledge:
  • Admin of VMWare and Hyper V environments
  • Network Topologies
  • Mac OSX
  • Administration of Citrix XenApp and XenDesktop
  • Administration of Public Cloud platforms (e.g. AWS, Azure)
  • Knowledge of Meraki WiFi and network devices
  • Market Data applications e.g. Bloomberg
  • Knowledge of SQL
  • Experience with Powershell
  • Desired Certifications
  • Microsoft (MCITP, MCSE)
  • Cisco (CCNA, CCNP)

    Skills
  • Ability to work in high pressure environments individually and as part of a team
  • Clearly articulate technology, troubleshooting, and solutions to a variety of audiences, including technical and non-technical persons

Goel Navneet License No.: 02C3423 Personnel Registration No.: R1982194

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