Front Desk receptionist

6 days ago

Singapore Ojas Yoga and wellness Full time $28,000 - $42,000 per year
Front Desk & Client Engagement
  • Greet and welcome walk-in clients and handle all enquiries, registrations/Check-in's, and bookings
  • Provide guidance to clients about class schedules, packages, and studio offerings.
  • Support clients in the pantry, meditation area, and during studio visits to ensure a positive experience.
  • Attend for any queries, waiver form sign for classpass first time attendance
  • Collect on premises payments via paynow, keep record and inform management, Remote admin who helps setup bsports client profile.
  • Collect feedback pre-post class.
2. Studio Operations & Housekeeping
  • Ensure the studio remains clean, tidy, and inviting at all times and help teachers on certain tasks
  • Coordinate with cleaners for regular and deep cleaning schedules.
  • Maintain pantry supplies (water, tea, juices, etc.) and ensure items are always topped up. Manage petty cash and expense records related to studio operations
  • Main changing room supplies(Dry shampoo, shower , towel, tissue paper)
  • Regular check up on maintenance of appliances like microwave, refrigerator, water dispenser, meditation pods, vacuum cleaners, hair dryers
  • Oversee studio plants and general ambiance.
  • Manage inventory of toiletries, towels, tissue paper, and other essentials; place orders when needed.
  • Coordinate with vendors for apparel, wellness products, and other retail items
3. Marketing Support
  • Capture key moments, client experiences, and studio highlights for the marketing team.
  • Assist in coordinating events, workshops, and promotions.
  • Support social media initiatives by gathering content and ensuring timely updates.
4. Admin task
  • Assist with scheduling classes and workshops in the system.
  • Handle calls, emails, and messages with professionalism.
  • Bsports client profile, package, troubleshoot if needed
5. Teacher Cordination
  • Provide timely information to teachers about first time attendees, trials, promotions, new workshops/program announcements
  • Collect feedback from teachers about class, clients or any operational activities
6. Sales calls and follow up .
  • Assist with membership registration and payment processing.
  • Prepare daily and weekly reports on calls, follow-ups, and conversions.
  • Keep communication polite, empathetic, and professional at all times.
  • Re-engage inactive or old clients through campaigns or offers.
    Attend weekly review meetings to align sales goals and actions.
Qualifications & Skills
  • Minimum 1–2 years of experience in customer service, front desk, or hospitality (preferably in fitness, wellness, or spa industry).
  • Friendly, empathetic, and service-oriented personality.
  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Basic knowledge of digital tools (Google Workspace, Excel, social media).
  • Experience with booking or CRM systems (e.g., bSport, Mindbody, ClassPass) is an advantage.
  • Ability to work independently while being a collaborative team player.
  • Interest in yoga, wellness, or holistic living is a plus

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