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Customer Support Executive

4 weeks ago

Central Region, Singapore 上海橘桥人力资源管理有限责任公司 Full time

Position: Customer Service Representative (Bilingual)

Location: Kuala Lumpur, Malaysia

About the Client

Our client is a fast-growing global telecom connectivity company specializing in eSIM and embedded-SIM (iSIM) solutions. They offer "Connectivity-as-a-Service (CaaS)" platforms, enabling seamless cellular connectivity and remote SIM provisioning across more than 200 countries and regions. Their solutions serve both consumer electronics and IoT / enterprise devices, delivering scalable, reliable, and plug-and-play connectivity on a global scale. \

Responsibilities

  • Handle customer inquiries via email and online chat, covering pre-sales, in-sales, and post-sales phases.
  • Use internal customer support systems and knowledge bases to properly address customer feedback and issues — aiming to increase customer satisfaction.
  • Accurately record customer service data and support the team in executing customer satisfaction improvement plans.
  • Perform other customer-service related tasks assigned by supervisors.

Requirements

  • Good communication and problem-solving skills. Proficiency in English & Chinese is required.
  • Willingness to work in shifts, including evenings.
  • Strong sense of responsibility and customer-service awareness; team-oriented and cooperative.
  • Proactive communication and initiative — able to identify problems and continuously help optimize processes.
  • Familiarity with office software such as Word and Excel.
  • Prior experience in a telecom or operator call center / customer-service center is preferred.

If you are interested, send your resume/CV to []