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Collections Officer

2 weeks ago

Singapore Experian Credit Services Singapore Pte Ltd Full time $60,000 - $80,000 per year

We are looking for an individual who has a deep personal drive and accountability for great performance and results delivery to be part of the Credit Services team in Experian Singapore. You will be responsible for all debt collection and management activities through telephone collections and other appropriate actions and maintaining consistently high level of performance.

What you'll be doing

  • Responsible for all debt collection and management activities through telephone collections, initiation of house visits and other appropriate actions
  • Negotiate, manage, and ensure acceptable number of calls per day
  • Apply negotiation tactics to ensure successful collection of debts
  • Recommend and initiate appropriate course of action on any errant cases
  • Update the collection system immediately on all collection activities undertaken for cases assigned
  • Generate reminders
  • Any other matters assigned

What you'll need to bring to the party

  • A passion for driving corporate activities to achieve debt collection and management targets
  • The ability to consistently deliver great results
  • The ability to build strong and productive relationships, internally and externally
  • The ability to communicate effectively in English

More about you

  • Fluent in English spoken and written
  • Experience in a collection role
  • Ability to consistently demonstrate deep personal drive and accountability for great performance and results delivery
  • Be outcome and target focused
  • Ensuring maximum contribution to a positive working culture

Why this role is critical to us

This role is critical in supporting the function's operations and helping achieve its objectives of managing debt collections whilst ensuring high level of performance is maintained. We need an individual who is competent in collection operational matters, with impeccable attention to detail and can-do attitude. The individual needs to be comfortable "getting their hands dirty" and working with a range of cross functional teams to deliver results.