Collections Officer

1 week ago

Singapore SINGAPORE COMMERCIAL CREDIT BUREAU PTE. LTD. Full time

Singapore Commercial Credit Bureau is looking for a competent Collection Specialist to contact debtors and collect outstanding payments. You will strike a balance between maintaining trustful relationships and ensuring timely payments.

**Responsibilities**:

- Monitoring accounts to identify overdue payments.
- Investigate historical data for each debt or bill.
- Perform outgoing phone calls and negotiate payment on behalf of clients.
- Resolve billing and customer credit issues
- To achieve maximum recovery standards as well as provide advisory service to clients on the best course of action for the recovery of their outstanding claims.
- Advise debtors on the various payment options available.
- Keep accurate records through the updating of collection activities in our internal collection system.

**To succeed in this role, you are likely to have the following attributes**:

- Proven experience as a Collection Specialist or similar role
- Knowledge of billing procedures and collection techniques.
- Working knowledge of MS Office and databases.
- Comfortable working with targets.
- Patience and ability to manage stress.
- Excellent communication and interpersonal skills.
- Meticulous working attitude.
- Driven and result-oriented.
- Skilled in negotiation.
- Problem-solving skills.

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