Collections Officer

1 week ago

Singapore Experian Full time

Company Description
**About Experian**

Experian is the world’s leading global information services company. During life’s big moments — from buying a home or a car to sending a child to college to growing a business by connecting with new customers — we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.

We have 17,800 people operating across 44 countries, and every day we’re investing in new technologies, talented people and innovation to help all our clients maximize every opportunity. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index.

**Job Description**:
We are looking for an individual who has a deep personal drive and accountability for great performance and results delivery to be part of the Credit Services team in Experian Singapore. You will be responsible for all debt collection and management activities through telephone collections and other appropriate actions and maintaining consistently high level of performance.

**What you’ll be doing**
- Responsible for all debt collection and management activities through telephone collections, initiation of house visits and other appropriate actions
- Negotiate, manage, and ensure acceptable number of calls per day
- Recommend and initiate appropriate course of action on any errant cases
- Update the collection system immediately on all collection activities undertaken for cases assigned
- Generate reminders
- Any other matters assigned

**Qualifications**:
**What you’ll need to bring to the party**
- A passion for driving corporate activities to achieve debt collection and management targets
- The ability to consistently deliver great results
- The ability to build strong and productive relationships, internally and externally
- The ability to communicate effectively in English

**More about you**
- Fluent in English and Mandarin spoken and written
- Experience in a collection role
- Ability to consistently demonstrate deep personal drive and accountability for great performance and results delivery
- Be outcome and target focused
- Ensuring maximum contribution to a positive working culture

**Why this role is critical to us**

This role is critical in supporting the function’s operations and helping achieve its objectives of managing debt collections whilst ensuring high level of performance is maintained. We need an individual who is competent in collection operational matters, with impeccable attention to detail and can-do attitude. The individual needs to be comfortable getting their hands dirty and working with a range of cross functional teams to deliver results.

Additional Information

Experian Careers - Creating a better tomorrow together

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