Field Collections Officer

3 days ago

Singapore Experian Full time

**Company Description** About Experian**

Experian is the world's leading global information services company. During life's big moments — from buying a home or a car to sending a child to college to growing a business by connecting with new customers — we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.

We have 17,800 people operating across 44 countries, and every day we're investing in new technologies, talented people and innovation to help all our clients maximize every opportunity. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index.

The Field Collection Collector is responsible for visiting clients to collect outstanding payments and ensure a timely debt recovery. This role requires excellent communication skills, a strong sense of responsibility, and the ability to handle sensitive financial matters with discretion.

**What you’ll need to bring to the role & Experian**
- Responsible for debt collection and management activities through house visits and other appropriate actions as assigned by collections officers
- Carrying out proper investigation, analysis and observation of house visited
- Maintain accurate records of all collection activities and client interactions
- Updating the office immediately on information obtained on house visits
- Attending urgent or impromptu meetings held in the office
- Collaborate with the internal team to improve collection strategies and processes
- Achieving collection targets driven by corporate goals
- Ensure compliance with all relevant laws and regulations during collection activities
- Any other matters assigned

**Qualifications** More about you**
- Possess a valid Singapore Class 2A/2B driving license and possess own motor vehicle
- Ability to work flexible working hours, including weekends or evenings as needed
- Knowledge of debt collection laws and regulations is a plus
- Fresh graduates are welcome to apply
- Highly motivated with good negotiation and communication skills
- Persuasive, firm, tactful and customer service oriented
- Ability to consistently demonstrate deep personal drive and accountability for great performance and results delivery
- Ability to thrive in a fast-paced working environment and achieve individual / team targets
- Able to update visit findings via internet/computer
- This position requires travel to various client locations and may involve extended periods of walking, standing, and interaction with customers in person. A significant portion of time is spent outside the office, and field visits may be conducted in varying weather conditions.

**Additional Information** Why this role is important to us**

This role is critical in supporting the function’s operations and helping achieve its objectives of collection management whilst ensuring high level of performance is maintained. We need an individual who is competent in collection operational matters, with impeccable attention to detail and can-do attitude. The individual needs to be comfortable “getting their hands dirty” and working with a range of cross functional teams to deliver results.

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