Officer, Recovery Collections Analyst

1 day ago

Singapore Citigroup Inc. Full time

Overview At Citi, we get to connect millions of people across hundreds of cities and countries every day. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges. Shape your Career with Citi Citi Global Wealth (CGW)brings together the full power of Citi to serve the entire continuum of wealth clients, from affluent to ultra-high net worth to family offices. The strategies we create help our clients maintain liquidity while maximizing yields, transact in foreign currency and across borders, and manage fluctuating expenses or cash flow. We are uniquely suited to helping our clients meet their banking needs across regions through our global network. We’re currently looking for a high-caliber professional to join our team as Officer, Recovery Collections Analyst based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decisions and manage your financial well-being to help plan for your future. Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country. We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world. We empower our employees to manage their financial well-being and help them plan for the future. Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses. We have a variety of programs that help employees balance their work and life, including generous paid time off packages. We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world. Responsibilities Utilize advanced negotiation skills to resolve delinquency issues. Provide financial solutions by assisting customers with their debt obligations (e.g. offering rewrite program, settlement program). Document calls, analyze customer problems, and seek resolution. Use all available tools and technology to influence customer behavior with established procedures. Ensure proper collection actions by addressing the issue, including initiating legal actions and liaising with lawyers for backend collections. Have a good knowledge of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of underlying concepts. Handle issues on systems and processes and participate in UAT as necessary. Provide feedback on project-related activities. Monitor errors to ensure adherence to audit and control processes. May recommend appropriate actions to resolve identified problems. May work with business teams to develop system process improvements and solutions. Responsible for performance analysis and probability of

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