Customer Service Officer

7 days ago

Singapore HANKYU HANSHIN EXPRESS (SINGAPORE) PTE. LTD. Full time $36,000 - $48,000 per year

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HANKYU HANSHIN EXPRESS is a well-established Japanese Logistics company in Singapore and is looking for talents to join in our expanding of business.

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We welcome passionate and self-motivated individuals for the following positions:

Position: Customer Service Officer / Executive

S$3,600 – $3,800/month

Working Hours: Monday to Friday 8:30am - 5:30pm/ Saturday 8:30am to 12:30pm /5.5days/week

Position: Customer Service Officer / Executive

Experience Required:

3 to 5 years of relevant experience in customer service or logistics-related roles

Core Responsibilities in Logistics Customer Service

Client Communication & Relationship Management

  • Act as the primary point of contact for customers regarding logistics services
  • Address inquiries, resolve complaints, and provide timely updates on shipments and inventory
  • Build and maintain strong relationships to ensure customer satisfaction and retention

Order & Shipment Coordination

  • Process customer orders and ensure accurate documentation
  • Coordinate with carriers and freight forwarders for booking and dispatch
  • Monitor shipment schedules and delivery timelines to ensure on-time performance

Inventory & Warehouse Oversight

  • Track inventory levels and ensure stock availability for customer orders
  • Collaborate with warehouse teams to manage inbound and outbound logistics
  • Generate inventory and performance reports for internal and customer review

Internal Coordination

  • Liaise with operations, warehouse, and transport teams to execute customer requirements
  • Ensure alignment between customer expectations and internal capabilities
  • Escalate and resolve operational issues that may impact service delivery

Documentation & Compliance

  • Prepare shipping instructions, invoices, and customs documentation
  • Ensure compliance with international trade regulations and company policies
  • Maintain accurate records for audits and reporting purposes

Performance Monitoring & Reporting

  • Track key performance indicators (KPIs) such as delivery accuracy, turnaround time, and customer satisfaction
  • Provide regular updates and reports to management and clients
    Suggest process improvements based on customer feedback and performance data Strong communication and interpersonal skills

Skills and Qualification

  • Proficiency in logistics software and Microsoft Excel
  • Knowledge of supply chain operations and documentation
  • Ability to multitask and manage time effectively
  • Experience in 3PL, freight forwarding, or warehouse operations is a plus
  • Prior supervisory or managerial experience is beneficial
  • Educational background: Diploma or Degree in Logistics, Inventory Management, or Customer Relationship Management

【Benefit】

  • Transportation will be provided between Jurong East MRT Station, Bedok MRT Station and Tampines Station
  • Good career advancement in the logistics industry
  • A good working environment

Working location: No. 38 Jalan Buroh, Singapore 619504

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