Manager, People

6 days ago

Ang Mo Kio New Town, Singapore NCS Pte Ltd Full time $60,000 - $120,000 per year

The role is responsible for ensuring a positive work environment and fair workplace by managing employee relations matters, keeping abreast of, and ensuring compliance with policies and regulations, and fostering effective communication between employees and management.  He/she is responsible for managing various aspects of employee relations, including investigations, conflict resolution and policy implementation.

Key Responsibilities:

Case Management

  • Primary point of contact for employees regarding workplace issues, grievances, and complaints.
  • Mediate and resolve conflicts and disputes involving unions, management, employees, or government agencies. This includes conducting investigations on employee complaints, allegations of misconduct, conflicts, unauthorized change, and recommend appropriate resolutions.
  • Ensure investigations adhere to investigation protocols, establish facts and identify patterns/systemic issues, and prepare detailed report on findings, conclusions and make recommendations to Management and in accordance with employment laws, regulations, and company policies.
  • Perform data and root cause analysis to identify opportunities for improvement.
  • Coordinate with and assist Internal Audit in employee-related investigations.
  • Advise and educate line managers on lessons learnt from cases investigated and foster a culture of ethical, fair decision-making and behaviour across the organization.
  • Go-to person for case management and provide reliable counsel to People & Culture Leaders

Reporting, Documentation, Process Improvements

  • Maintain accurate records of compliance activities - incident/investigation documentations, reports, training etc.
  • Update management and stakeholders on compliance status and issues.
  • Interact with Group Compliance team, Union, and other stakeholders to stay informed and abreast about changes in employment laws, regulations etc that may affect Singtel Group.
  • Optimizing HR processes and workflows which involves streamlining and improving the efficiency of case management.
  • Take ownership of specific projects or initiatives as directed by the Head, People & Culture

The ideal candidate should have/be:

  • Bachelor's degree in human resources or business administration, and is IHRP Certified.
  • At least 5 years of related working experience in HR compliance and Industrial Relations from both union and employer's perspective.
  • Solid understanding of Singapore labour laws, regulations, compliance requirements and best practices.
  • Experience in grievance handling and investigations.
  • Strong interpersonal and conflict resolution skills.
  • Excellent communication abilities including presentation skills.
  • Skilled in analysis, problem-solving skills, critical thinking and meticulous attention to detail.

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