Network/Systems Support Engineer

2 weeks ago

Ang Mo Kio New Town, Singapore People Advantage Pte Ltd Full time $60,000 - $120,000 per year

Job Description

  • Participate in 24x7 maintenance standby on a rotational basis, attend daily call assignments during office hours, and perform weekend or after-hours duties as required.
  • Ensure all fault cases meet SLA targets and escalate issues beyond the knowledge of L1/L2 support.
  • Follow up on cases from opening to closure, including updating incident tickets accurately and promptly.
  • Conduct preventive maintenance, manage hardware inventory, and obtain necessary certifications to support key customers.
  • Provide training and guidance to L1/L2 staff on technical competencies (e.g., firewalls, legacy products) and undertake new assignments as directed by the Operations Manager or TSM.

Requirements

  • Hold and maintain valid certifications for Checkpoint Firewall, Palo Alto, Fortinet, and other relevant security products to ensure compliance and demonstrate technical expertise in supporting key clients.
  • Diploma or Degree in Computer Science, Information Technology, Cybersecurity, or a related field.
  • Possess at least 2 years of hands-on experience in network, server, or cybersecurity support.
  • Proven ability to troubleshoot, configure, and maintain security infrastructure, including firewalls, routing, and switching.
  • Strong communication and problem-solving skills, with the ability to work independently and provide guidance or training to junior staff.

This is a 1-year Contract position under People Advantage(Certis Group). We appreciate your application and regret only shortlisted candidates will be notified.

By submitting your resume, you consent to the handling of your personal data in accordance with Certis Group Privacy Policy ).

EA Personnel Name: Siti Khatijah

EA Personnel No: R

EA License No: 11C3955

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