Senior Executive, Operations

Key Responsibilities:

Contract Management:

§  Procure Services for Schools, Centres and Shared Services eg. Cleaning Services, Air-con Maintenance and Services, Pest Control Services etc

§  Organizing, preparing and publishing Invitation to Tender (ITTs) pertaining to the above-mentioned services including site walkabout.

§  Preparing, publishing and evaluation of Invitation to Quotation (ITQs) pertaining to the above-mentioned services including site walkabout.

§  Review contract scope and advise Schools and Centres on contractual matters.

§  Facilitate and liaise with stakeholders from Schools and Centres including vendors who providing the above-mentioned services.

§  Attend to Contract and Procurement related queries from Schools, Centres and Shared Services.

§  Liaise with contractors and vendors from procured services.

§  Support TenderBoard processes.

§  Enforce contract's LD and compliance.

Operations Management:

§  Organize quarterly operations meetings with school and centre Oms' to align on estate and facility management matters and include a Committee of Practice segment for sharing all the inspection findings (WSH and Food & Hygiene) and best practices.

§  Oversee Shared Services Office Maintenance and Servicing (Aircon, Pest Control, Cleaning Service).

§  Liaise with Shared Service Premise Managing Agent on Facility matters.

§  Facilitate and liaise with stakeholders from Schools and Centres on external audits (Food Hygiene, WSH Inspection, Regulatory Inspection).

Business Contingency Management:

§  Ensure regulatory compliance with all emergency preparedness requirements.

§  Maintain PPE supply for Shared Services.

§  Prepare plans and implement measures to ensure business continuity for APSN.

Operating Procedures (SOP) and Work Instructions (WIs):

§  Maintain, review and update APSN operations SOPs and Wis.

§  Work with schools and centres to ensure operations SOPs and WIs are implemented accordingly.

§  Attend to queries related to operations SOPs and WIs review and record keeping.

Risk Management:

§  Organize risk review meetings with Schools and Centres and develop implementation plans.

§  Assist in the development of organisation Risk mitigation plan.

§  Assist in organization KPI and ERM data collection.

Process Improvement:

§  Work with Schools and Centres on process improvement initiatives driven by APSN Operations.

Environmental, Social and Governance (ESG) and Workplace Safety and Health (WSH)

§  Implement ESG and WSH initiative

§  ESG data collection for APSN yearbook

§  Prepare annual WSH and ESG report for board meeting

Other support

§  Assist SCC Head in providing administrative support for SCC.

§  Any project assigned by CEO or Deputy Director Operations

§  Liaise with Operations Managers (OMs) to meet site-specific needs and emergency response requirements.

§  Coordinate with school and centre key personnel on operational requirements.

§  Provide operational advice during ITQ and ITT walkabouts.

§  Ensure timely resolution of operational issues.

§  Manage shared services budget.

§  Process GRNs accurately.

§  Monitor and report APSN maintenance and SS office budget utilization

§  Collaborate effectively with schools and centres' Operations Managers, School key personal and vendors / contractors on maintenance and operations matters.

§  Appointed as fire warden for Shared Services office.

§  Appointed as Environmental Control Coordinator / Assistant Premise Manager

Job Requirements:

• Degree in Business Administration, Operations / Facilities Management, or related field with 3–5 years experience in operations, procurement / contract roles or shared services roles
• Experience/familiar in Contract & Vendor Management, Tender & Procurement, Crisis & Business contingency management, Budget & Financial Management, Risk & KPI Data Management, Safety & Emergency Preparedness etc will be advantageous.
• A strong team player with excellent people skills.
• Able to work as a team player in collaborating, managing and facilitating projects and events.
• A self-motivated and independent individual.
• Possess communication and interpersonal skills.
• Possess organisational and time management skills.
• Problem-solving aptitude.
• Ability to take on multiple roles and various responsibilities.