Sales Coordinator

2 days ago

Central Region, Singapore Dao by Dorsett AMTD Singapore Full time $3,000 - $60,000 per year

SUMMARY:

  • To be well versed with the facilities and services offered by the property.
  • To master the property product in terms of rates, layout and physical attributes, breakdown/configuration, special features and amenities etc.
  • To be responsible in providing the most efficient and courteous sales enquiries.

DUTIES & RESPONSIBILITIES:

  • Knows all sales processes and handling of the property management systems.
  • Provides prompt, courteous and efficient service always. Answer the phone in 3 rings.
  • Ensures that all enquiries' details are received and replied accurately.
  • To assist in consolidating the database from sales business cards consistently to facilitate e-mails blast for upcoming promotions.
  • Ensures the proposal for the enquiries are sent to all clients on a timely basis.
  • Follow up with clients on arrival flight details and arrange for transfers and ensure information is shared with front office and reservation departments.
  • Follow up with extension advise with corporate accounts for monthly stays and above. For example, 2 weeks prior to departures for monthly stay, 1 month prior to departures for 6 months and above and 2 month's prior to departures for 1 year and above.
  • Conduct site inspection to potential clients in the absence of Sales Managers.
  • Organize site inspection by coordinating rooms keys with respective departments.
  • To assist to coordinate business calendar for ADOS and sales managers.
  • Advises the Front Office / Reservation department of any deviations in rate applications or reservation arrangements.
  • Filling of signed corporate rates agreement, signed letter of confirmation, master list of SD waiver and RFP submitted bids.
  • To remind respective sales manager on the dateline for RFP submissions.
  • Develops and maintains an accurate and updated filling system of all correspondence for easy access and retrieval.
  • Assists in building and maintaining relationships with corporate clients through qualifying prospect inquiries and telemarketing.
  • Assists in processing client paperwork including letter of confirmation and reservations forms.
  • Assists in the RFP submissions via different platforms.
  • Assists in submission of rates to all relocation portal on a timely basis within 2 hours.
  • Assists to key in reservations in PMS and other reservation matters / support.
  • Assists with reservations and calls if reservations and front office is not available.
  • Any other duties as directed.

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