
Customer Service Representative
2 days ago
Education & Experience
High school diploma or above; college degree preferred.
- 1+ years of customer service or related experience is an advantage.
Skills & Abilities
Excellent verbal and written communication skills in English (additional languages are a plus).
- Strong problem-solving abilities and a customer-oriented mindset.
- Ability to handle multiple tasks and work under pressure.
- Proficient in Microsoft Office and familiar with CRM systems.
Personality & Attitude
Positive, patient, and professional attitude.
- Strong teamwork spirit, but also able to work independently.
- Detail-oriented with good organizational skills.
Responsibilities (Brief Overview)
Respond to customer inquiries via phone, email, and chat promptly and professionally.
- Provide accurate product/service information and resolve customer issues effectively.
- Maintain customer records and follow up on cases until resolved.
- Gather customer feedback and relay it to relevant departments for improvement.
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