Customer Service Representative

2 days ago

East Region, Singapore People Profilers Pte Ltd Full time $40,000 - $80,000 per year

Responsibilities

  • Responds to call or emails to customers to provide follow-up on inquiries.
  • Process customer Purchase orders promptly and accurately, including EDI, entry, follow up.
  • Support AOG requirement
  • Handling and resolving customers complaints
  • Process customer Purchase orders and Request For Quotes promptly and accurately, including EDI, entry, follow up.
  • Process material returns (RMA's) as requested by the customer
  • Maintain a balance between company policy and customer benefit in decision making
  • Carry out other duties, responsibilities, and projects as may be assigned, in an effective manner
  • Manages and maintains a record of customer interactions or transactions; records details of inquiries, complaints, comments, and actions taken to facilitate future needs in trainings and improvements in customer services.
  • Confers with production, sales, shipping, warehouse, or other personnel to expedite or trace shipments.
  • May promote products/services to ensure business targets are met.
  • May provide after-sales support for client contracts to ensure customers satisfactions are met.
  • Performs duties related to overall customer service.
  • Provides support to sales team with regard to customer concerns.
  • Serves as customer interface on product status and delivery.
  • Consistently documents customer service needs to identify patterns and maintain quality.
  • Conduct data analysis across multiple data points and report using Excel or statistical suite
  • Create PowerPoint summaries, reports and recommendations for internal groups and executive team as needed
  • Identify and support Customer Support & Sales Department with delivery and quality issues within the organization and at the customer

Requirements

  • Experience in customer service activities. Aviation Background preferable
  • Familiar with ERPs
  • Familiar with Microsoft office suite
  • Strong verbal, written communication and presentation skills, with emphasis in Quality and Customer Service
  • Maintain excellent customer service skills with the ability to deal tactfully, confidently and ethically with both internal and external customers
  • Maintain clear and accurate data entry, documentation and reporting skills, as required

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Interested applicants may wish to email your resume in a detailed Word format to

We regret that only shortlisted candidates will be notified.

Cindy Char Sin Yi

EA License Number: 02C4944

Registration Number: R1765345

People Profilers Pte Ltd

Tel:

20 Cecil St, #08-09 Plus Building, Singapore 049705

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