Technical Support Officer

23 hours ago

Macpherson, Singapore QUESS SINGAPORE Full time $40,000 - $80,000 per year

My Client play an important role in Singapore's public transport system by being the middleman between you, the commuter, and all the other parts that help to make it world-class.

  • Salary : Attractive Remuneration + VB + AWS + Transport and Flexi Allowance
  • Working Hours : Rotating Shift Hours (7am to 4.30pm / 2pm to 11pm)

The role is responsible for monitoring and troubleshooting ticketing kiosks, coordinating with the Maintenance Team and station staff, and compiling and verifying fault data. The role includes assisting in software deployments, generating reports, and creating Work Orders in the Maintenance Management System (MMS).

Job Responsibilities:

  • Coordinate with Maintenance Team and the station staff to monitor performance of the ticketing kiosks using the Monitoring Control Console (MCC) workstation.
  • Perform remote troubleshooting on the ticketing kiosks if required.

  • Coordinate and work with maintenance team and station staff in:

  • compiling fault data for ticketing kiosks and generating reports.

  • combining and rearranging data from source documents where required.
  • Verify data from maintenance team to ensure data accuracy and improve the ease of understanding.
  • Assist in all systemwide software deployment activities to all ticketing kiosks including for Annual Fare Revision Exercise and other ad-hoc projects.
  • Monitor performance of ticketing kiosks post software deployment for potential faults/issues.
  • Generate backend reports of the ticketing kiosks for investigation purposes.
  • Create Work Orders in the Maintenance Management System (MMS) to record details of fault troubleshooting.
  • Support in all ticketing kiosks and MCC workstation related tasks (e.g. update station layout drawing).

Requirements:

  • Nitec in Engineering or any other relevant field.
  • Proficient in Microsoft Office (especially in Excel).
  • Possesses high accuracy in processing information.

EA License No. – 23C2060 |EA Registration No. - R2092390

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