Junior Desktop Support Engineer

2 weeks ago

Macpherson, Singapore Collectius CMS (S) Pte Ltd Full time $40,000 - $80,000 per year

Job Description

  • User Support: Provide technical assistance to end-users for hardware, software, printers, and network problems.
  • Setup & Installation: Set up, install, and maintain desktops, laptops, and other IT equipment.
  • Troubleshooting: Diagnose and resolve common IT issues, including hardware, software, and user account problems.
  • System Management: Assist with user account setup, email activation, and first-time laptop logins.
  • Documentation: Keep accurate records of support requests and their solutions.
  • Escalation: Act as an escalation point for unresolved or more complex technical issues.
  • System Support: Help the IT team with system rollouts, upgrades, and general office IT needs.

Key Skills & Qualifications

  • Experience: At least 2 years of experience in desktop support or IT helpdesk is often required.
  • Technical Knowledge: Basic understanding of Windows Operating Systems, Microsoft Office Suite, and fundamental networking concepts.
  • Communication: Good communication skills to interact effectively with users.
  • Problem-Solving: Strong ability to troubleshoot and find solutions to IT challenges.

Benefits

  • Annual Leaves (capped to 18-days)
  • Compassionate Leaves (capped to 3-days)
  • Marriage Leave (3-days)
  • Birthday Leave (1-day)
  • Examination Leave (2-days)
  • Off-In-Lieu to credit if Public Holiday falls on a Saturday.
  • Covered with Insurance (Group Hospitalization & Surgery, Group Term Life, Group Personal Accident & FWMI only)
  • Staff referral program fee of $500.00 for every successful referral (subjected to company's terms and conditions).
  • Salary increments after successful confirmation based on individual's performance.
  • 1-hour early release on a first and second Friday (max of 2-hours), if achieve the monthly target.
  • Performance bonus.
  • Monthly Commission: On top of basic salary, commission is applicable only to staff who achieve their targets. The commission rate is based on a tiered structure.

5-days' work

Nearest MRT: Expo (walking distance within 5 minutes)

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